FINANCIAL BUSINESS SPECIALIST

FINANCIAL BUSINESS SPECIALIST Location Cary, NC :

Town of Cary

FINANCIAL BUSINESS SPECIALIST

SALARY

$48,422.40 - $75,046.40 Annually

LOCATION

Cary, NC

JOB TYPE

Regular, Full-Time

JOB NUMBER

24-02070

DEPARTMENT

Finance

OPENING DATE

01/29/2024

CLOSING DATE

2/26/2024 11:59 PM Eastern

FLSA

Non-Exempt

BARGAINING UNIT

N/A

Description

Cary, North Carolina, a vibrant and thriving community of over 180,000 residents, consistently ranks among the best places to live, work, and play in the country. Known for its exceptional quality of life, Cary is a dynamic town with a strong sense of community, a diverse population, and a commitment to innovation and growth. We are seeking a talented and motivated individual to join our finance team! The Financial Business Specialist will play a key role within a dynamic team, engaging directly in the complete life cycle of customer accounts. This encompasses tasks ranging from initial account setups to proficiently handling billing and collections. Success in our team-oriented environment is closely tied to possessing robust organizational and communication skills. If you are a committed and ambitious professional seeking to make a meaningful impact on the financial prosperity of a flourishing community, we invite you to apply.

Typical Tasks

What you'll do:

• Work is done in a primary focus area of the division but will include in depth cross training in all areas. Division tasks include but are not limited to:
• Establishes and terminates accounts for utility services;
• Performs billing and invoicing procedures for utility and other customer accounts;
• Manages and resolves customer cases in coordination with 311 Customer Advocates, provides support to 311 HUB advocates;
• Reviews customer accounts, history, researches and resolves system and account issues;
• Manages posting of electronic customer payments;
• Manages weekly delinquency process including disconnection for non-payment process;
• Reviews and monitors aging reports and delinquent accounts. Generates reporting for collection and write-off;
• Generates new service installation orders from the permit applications; creates water, irrigation, reclaimed water, sewer, and garbage services at locations, initiates the start of sewer service after reviewing plumbing final inspections;
• Removes, replaces and sets meters in the system from service order requests; updates system with radio and truncation information;
• Coordinates with field service staff on service orders to initiate and document field work for nonautomated read gathering, turn ons/off, disconnection for non-payment, leak verification, meter replacements;
• Reviews system reports and conducts internal audits to ensure accuracy of system and account services;
• Identifies possible leaks, high and continuous usage and usage on inactive accounts that is indicated by the advanced meter reading system;
• Maintains Landlord Agreements for utility accounts at rental property;
• Receives and verifies accuracy of deposits from other Town operations, and compiles bank deposit;
• Records customer and miscellaneous payments received and prepares bank deposit;
• Performs other job-related tasks as required.

Knowledge, Skills and Abilities

What you'll need:

• Thorough knowledge of utility billing principles and practices;
• Considerable knowledge of meter reading;
• Thorough knowledge of the operation of data entry systems with highly accurate entry;
• Ability to perform database analysis; ability to maintain complex databases;
• Ability to understand and carry out oral and written instructions;
• Ability to perform detailed work;
• Ability to communicate effectively;
• Ability to establish and maintain effective working relationships with employees and the public.

Minimum and Preferred Qualifications

Any combination of education and experience equivalent to graduation from a community college with an associate's degree in accounting, business, or a related field. Considerable experience with office systems is preferred. CONDITIONS OF EMPLOYMENT: Requires drug testing and background check (which may include criminal history check, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Benefits

Regular Full-Time Employees Learn more about our benefits. Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families. Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits. All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee's hire date. Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Agency

Town of Cary

Address

316 N. Academy Street, Human Resources Cary, North Carolina, 27513

Phone

919-469-4070

Website

FINANCIAL BUSINESS SPECIALIST Supplemental Questionnaire

QUESTION 1 What is your highest level of education? High School or GED Associate's Degree Bachelor's Degree Master's Degree or higher QUESTION 2 Do you have experience in accounting and/or financial systems? If so, experience must be documented in the Work Experience section of your application. Yes No QUESTION 3 Describe the work environment you prefer. QUESTION 4 Cary values each individual and the personal qualities they bring to work. What makes YOU a strong candidate for this position? * Required Question