Sprinkler Service Technician

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Contact customer representative and ascertain equipment/systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

· Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

· Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.

· Participate in a scheduled On-call rotation.

· Perform other duties as assigned.

What we look for

Required

· 3-5 years of documented experience in Fire Sprinkler/Suppression industry

· Experience in reading and interpreting blueprints, submittals, and operational/product manuals

· High School Diploma or equivalent required

· Ability to follow verbal and written instructions C

· capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

· Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

· Ability to work flexible hours including weekends to meet customer requirements

· Able to participate in an on-call rotation schedule

· Demonstrate a high level of customer service

· Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.

· Strong organizational skills, positive attitude, and an ability to learn quickly

· Possess a valid driver’s license and driving record that meets company requirements

· Able to pass a pre-employment background and drug test

HIRING HOURLY RANGE: $22-$27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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