Customer Experience Associate

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis

can be used to make improvements to customers’ future shopping experience.

• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.

• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

• Builds emotional connections through meaningful and empathetic interactions with customers.

• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to

customers during the handover process when needed.

• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when

scheduled in returns.

OUR TEAM WITHIN IKEA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

Permanent, Full Time

Open availability required Monday - Sunday 10AM - 10PM.

$17.58 - $24.83 / hr depending on relevant experience.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday and sick time

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware the successful candidate will be required to complete a background check as a condition of employment for this role