Customer Service Representative (Bilingual English/Spanish)
- Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
- Maintains outbound/inbound phone call volume with warm leads to set sales appointments
- Conducts sales presentation within Driving Academy’s office environment in accordance with standard operating procedures
- Processes payments made by cash, check, and/or credit card
- Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forward it to the appropriate staff
- Instructs new students procedures in the classroom and school
- Ensures customer documentation and service requests are compliant with organizational and state/federal policy
- Processes invoices, and related documents
- Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
- Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
- Master company knowledge of services model
- Performs other related duties as assigned
- Excellent sales and negotiation skills
- Detailed knowledge of inside sales strategies
- Excellent communication and interpersonal skills.
- Strong analytical and problem solving skills
- Excellent organizational skills, attention to detail, and follow-up approach
- Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
- Ability to maintain a professional demeanor and appearance
- Competitive mindset to WIN, while maintaining a team-oriented attitude
- Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite, Google Suite, or related software
- Proficient with CRM software
- High school diploma or equivalent required
- Bachelor’s degree in Marketing, Sales, Business or related equivalent of experience preferred
- Minimum 2 years of sales experience, including inside sales & telecom sales
- Fluency in English and Spanish required
- Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
- Requires ability to occasionally lift up to 15 lbs
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
- Health Insurance Subsidy
- Paid Holidays
- PTO Program
- 401K
- Tuition Reimbursement
- Professional Sales Training & Development Opportunities
- Sick Leave
Recommended Jobs
Stocker - Aisle
Position Title: Stocker Department: Floor Supervisor: Floor Supervisor, Assistant Floor Manager, Floor Manager FLSA: Non-exempt Position Summary: Responsible for providing prompt and cou…
Locum Tenens Anesthesia Job Ahoskie, NC
Interested in this assignment? Or maybe you still have not found what you are looking for? Contact one of our specialty-specific recruiters to get access to our vast network of open jobs, including so…
Director of Test Technology
Job Description We're looking for a leader to drive Renesas's global test technology initiatives . In this role, you'll be the central point of collaboration, partnering with product groups an…
TPR Production Operator - Winder - 2nd Shift
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.…
Security Officer - Logistics Gate Driver PT
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborativ…
Certified Medical Assistant
Job Title: Certified Medical Assistant (CMA) Location: Neshanic Station, NJ 08853 Duration: 13 weeks Pay rate: $22/hr Shift: Day shift Duties: • The Certified Medical…
Cybersecurity Analyst (SR) - Ft. Bragg, NC
Program Overview Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network ser…
AI Fullstack Software Engineer-Intern
**Our Internship Program** Our Internship Program Our summer internship program lasts 10-12 weeks beginning in May/June and ending in August/September. We offer a fast-paced, flexible, fun environment…
Senior Motorsports Vehicle Testing and Instrumentation Engineer
Description Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Concord, NC on a full-time basis. The Role: GM Motorsports Performance…
Mechanic Trainee (REV42)
Mechanic Trainee (REV42) Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven com…