Commercial Roofing Service Manager

Tecta America Carolinas, a commercial roofing contractor, provides a full range of quality roofing services, including, commercial and industrial roofing, re-roofs, leak repairs, preventative maintenance, inspections, and 24/7 service. Tecta America Carolinas started as a small company in 1964 and has grown steadily. We are based in Charlotte, NC with a second office in South Carolina, enabling us to service both states and branch out to West Virginia and Tennessee.

We are currently seeking a Commercial Roofing Service Manager for our Indian Trails, NC location.

The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Job Functions:

• Plan, organize, and establish objectives and goals for duties assigned
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Monitor and teach subordinates
• Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
• Review employees according to established Tecta policies
• Maintain open lines of communication with the customers, management and employees
• Liaison with all other departments as needed
• Determine/establish training of any kind that best fits the needs of the employees and the business model
• Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
• Develop and execute a departmental sales plan
• Ensure that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Issue proposals for service related work
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Report monthly financials to the President
• Review performance of existing service personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
• Review the daily service schedule
• Answer phones and e-mails as needed
• Meet with customers as needed
• Maintain the highest level of morale possible by example

Knowledge, Skills & Experience:

• Knowledge of and/or experience with all types of commercial roofing
• 5+ years’ experience in roofing, construction, or related field 
• Must be able to sell, estimate and develop new business
• Able to read blue prints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
• Respond to calls within 24 hours

Tecta America Carolinas offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.