Description
Our client supports local companies with small or no IT groups by providing support for their desktop maintenance and deployment/upgrade projects and systems monitoring. Projects include (but aren't limited to) removal of the old hardware, installation of the new hardware and could involve the installation of new peripherals (printers, monitors etc.). This role will sit onsite in Asheville at their main office. They are needing this person to be an excellent communicator and troubleshooter.
Customer Job Description:
The IT Hardware Technician is responsible for handling first-level support of service requests. This relates to all technology, including workstations, printers, networks, and vendor-specific hardware and software.
Essential Duties and Responsibilities:
- Deploy systems using ImmyBot, Microsoft Intune, and related tools
- Configure, test, and diagnose hardware and software for clients
- Set up user accounts, email, and permissions
- Record system configurations and deployment steps accurately
- Maintain and review system documentation via ticketing system
- Communicate incident and request status, changes, and outages to customers
- Work with team members to ensure timely service
- Update clients and stakeholders on job progress and technical details
- Log tasks and time entries in the ticketing system
- Follow best practices to keep systems and documentation current
- Provide IT support for Microsoft business applications and operating systems
- Deliver basic to intermediate network and remote access support (VPN, Terminal Services, Citrix)
Additional Duties and Responsibilities:
- Ensure service quality and client satisfaction through attention to detail.
- Escalate advanced technical issues beyond role scope.
- Keep bench and storage organized and secure.
- Support inventory, labeling, and asset tracking for deployed systems.
- Join team meetings, training, and process improvements.
- Deliver fast customer request turnaround.
- Collaborate and communicate well with team members.
- Coordinate with Service Delivery Manager for proper request routing.
- Escalate service requests needing higher-level support.
- Log time and expenses promptly in the ticketing system.
- Complete ticketing system training and consistently follow processes.
- Record all work as service tickets.
- Attend regular team meetings.
Skills
Hardware, Intune, ticketing system, Help desk support, Support, Customer service
Top Skills Details
Hardware, Intune, ticketing system
Additional Skills & Qualifications
- A+ Required
- Network + or Security + Preferred
- Two years of computer systems or network related experience.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Asheville, NC.
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Asheville,NC.
Application Deadline
This position is anticipated to close on Nov 29, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.