Mobile Patient Advocate

Title: Mobile Clinic Patient Advocate

Department: Outreach and Enrollment

Status: Non-Exempt

Position Classification/Category: Administration

Level: N/A

Location: Assigned Clinic

Hourly Pay Range

Reports To: Mobile Clinic Manager

Direct Reports: N/A

Summary of Position

The Mobile Clinic Patient Advocate is responsible for daily operations of the CRCHC Mobile Clinic including greeting patients, answering phone calls, scheduling appointments, accurate insurance verification, end of clinic closing, and communication with clinical staff. Under the direct supervision of the Mobile Clinic Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for daily opening and closing of remote clinics.

This role provides advocacy, health education, and support to special populations including Migrant and Seasonal Farmworkers, Homeless and Public Housing Residents, Veterans, and other special populations groups to help decrease social determinants of health and barriers to access to health care services. The MC Patient Advocate also serves as a liaison between community partners and the health center.

Acts a conduit between patients and medical/behavioral professional and/or office staff by listening to the CRCHC staff and orally interpreting information into a patient’s native language in layman’s terms. This role collaborates with the health care team ensure clinicians obtain accurate information and patient/family are fully informed.

The Mobile Clinic Patient Advocate will complete basic health assessments, outreach, medical case management, referrals, arrange transportation to and from the clinic and follow-up to special populations community and their families. She/he must be able to read, write and speak English and Spanish fluently. This position requires flexible hours (including evenings), to provide support and outreach to our Special Population communities. Top of Form

Minimum Qualifications

Fluent in English and the specified language (s) both in verbal and written communication. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.

• Experience: One year of clerical experience in an office setting
• Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment. Knowledge of medical terminology in English and the specified language(s).
• Travel required: Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
• Additional skills preferred: Bilingual in Spanish and English

Education: High school diploma or GED. Associate's degree preferred.

Certification(s)/Licensure: N/A

Physical Requirements

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

• Repetitive movement of hands and fingers – typing and/or writing.
• Occasional standing, walking, stooping, kneeling or crouching.
• Reach with hands and arms.
• Talk and hear.

Key Responsibilities

• Complete front desk duties for mobile and special populations clinics including migrant, homeless and mobile clinic. Front desk duties include registration, complete appointment ticklers, and contacting patients to confirm patient appointments and no shows and verify paperwork.
• Performs oral interpretive services between medical/ behavioral staff and patients/families to facilitate communication in a variety of clinical settings to overcome any language and cultural barriers to understanding.
• Setting up and taking down mobile medical clinics at outreach sites –at migrant camps, camps and other gathering sites
• Disseminates information to all special population patients regarding clinic services and state and local public services.
• Schedule patient appointment following organization guidelines.
• Interview patient to obtain personal and financial information.
• Calculate sliding fee eligibility based on client income and enter patient charges appropriately.
• Accurately and completely document patient information in the electronic health record to facilitate billing.
• Review patient chart for records requiring updating and perform necessary updates.
• Create patient claim, collect payment, and document payment in electronic health record. Reconcile payments at end of the day.
• Scan documents into patient charts within 24 hours of visit.
• Compose messages to provider/staff regarding patient communication.
• Travel to other CRCHC locations in the event front desk staffing coverage is needed.
• Responsible for safe and successful transportation of cargo van to and from community events. Before every trip, check the condition of the vehicle's operational and safety equipment to ensure that everything is in safe working condition. Report any van malfunctions or needed repairs to direct supervisor.
• Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
• Represent the company professionally and positively to enhance and promote the core values and mission of the organization.
• Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
• Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
• Perform other duties as assigned.