Uptime Training Delivery Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Mission/Purpose of the Job

The Uptime Training and Delivery Specialist works with the Training Manager, Uptime Support to develop instructional materials, including e-learning courses, simulations, job aids, and videos, that support Uptime Center agents and align with current industry standards. This role assesses new hire training needs, manages related projects, and develops and delivers courses for audiences at all experience levels.

Key Responsibilities/Accountabilities

• Assess course requirements and determine the most effective delivery method, including online or instructor-led formats. Apply instructional design principles and adult learning theory to guide delivery decisions.
• Develop engaging learning activities and compelling course content with current training paths.
• Partner with subject matter experts to identify training needs for the target audience.
• Define instructional goals and create content that supports them.
• Design instructional graphics, user interfaces, and final learning products.
• Analyze and apply learning technology and instructional design trends and best practices.
• Develop exercises and activities that strengthen the learning experience
• Create supporting materials and media, such as audio, video, simulations, role-plays, and games.
• Design assessments, such as tests or quizzes, to measure course effectiveness.
• Maintain training project documentation, records, and schedules.
• Prepare reporting and metrics dashboards for training and internal needs.

Who are you?

Essential Educational and/or Training Qualifications and Certificates

• Bachelor's Degree or equivalent work experience preferred
• 2+ years of experience in heavy-duty or medium-duty trucking, automotive, construction, agriculture, other capital equipment industries, or equivalent training and development experience.
• Experience administering training or training programs.
• Presentation and training instruction experience strongly preferred.
• Subject matter expertise in online training tools.
• Project management skills.

Preferred Experience and Knowledge

• Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
• Ability to communicate creative and innovative ideas.
• Excellent oral, written and interpersonal communication skills
• Demonstrates accuracy and timeliness in completing duties.
• Strong interpersonal skills.
• Flexibility
• Ability to work independently and collaboratively.
• Exceptional listening, research, and analytical skills

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $72,600 - $89,700 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.