Certified Medical Assistant-TN

Job Description

Job Description

The Medical Assistant (MA) provides direct patient support in a mental health and substance abuse treatment facility offering Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP) services. This role is responsible for assisting medical and clinical staff in patient care, administrative duties, and ensuring a safe, compliant, and efficient medical environment.

Key Responsibilities:

1. Patient Care & Medical Support:
   • Assist nurses and medical providers with patient assessments, medication administration, and vitals monitoring.
   • Facilitate medication reconciliation and ensure accurate documentation in the Electronic Medical Record (EMR).
   • Support patients in understanding their treatment plans and medication instructions.
   • Provide basic first aid and assist in crisis situations under supervision.
   • Monitor and supervise patients in daily activities, ensuring a safe and supportive environment.
   • Assist in implementing individualized treatment plans by providing appropriate support and interventions.
   • Observe and document patient behaviors, incidents, and progress accurately.
2. Clinical & Administrative Duties:
   • Maintain accurate and up-to-date medical records, patient charts, and lab reports .
   • Assist in drug screening procedures , including collection, processing, and documentation.
   • Ensure proper infection control procedures and medical supply inventory management .
   • Coordinate patient appointments , follow-ups, and referrals with external providers.
   • Assist with the facilitation of group therapies, recreational activities, and educational sessions as directed by clinical staff.
   • Collaborate with the clinical team to ensure continuity of care and effective communication.
   • Maintain a clean and organized environment, including assisting with facility upkeep.
3. Compliance & Safety:
   • Adhere to HIPAA, OSHA, and facility policies regarding patient confidentiality and safety.
   • Support the Director of Nursing and Medical Director in regulatory audits and quality improvement initiatives.
   • Ensure all medical equipment and exam areas are clean, sanitized, and well-maintained.
   • Respond promptly and appropriately to emergencies, utilizing de-escalation techniques when necessary.
   • Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• Education & Certification:
  • High school diploma or GED required.
  • Completion of an accredited Medical Assistant program required.
  • Certification (CMA or RMA) preferred but not required .
  • CPR and First Aid certification required or must be obtained upon hire.
• Experience:
  • At least 1-2 years of experience in a medical or behavioral health setting preferred.
  • Familiarity with mental health and substance abuse treatment is a plus.
• Skills:
  • Proficiency in Electronic Medical Records (EMR) .
  • Strong organizational and multitasking abilities .
  • Excellent communication and interpersonal skills to support patients and medical teams.

Work Environment:

• Based in Seymour, TN , primarily working with IOP & PHP patients .
• May require occasional travel between local treatment sites for patient coordination.
• Physical Requirements: Prolonged standing, lifting of up to 25 lbs , and assisting patients in clinical settings.