Senior Practice Administrator

Are you a highly organized, tenacious, and detail-oriented professional with a passion for creating seamless administrative processes? New Leaf Behavioral Health, a non-profit mental health organization in Raleigh, North Carolina, is seeking a Senior Practice Administrator to lead our administrative team and ensure the highest level of operational excellence.

This is a full-time, salaried, on-site position at $50,000 annually, offering a unique opportunity to make a significant impact on our ability to provide exceptional patient care.

About the Role:
As our Practice Administrator, you will be at the forefront of ensuring our administrative functions run with precision and accuracy. You'll be a vital leader, working closely with our administrative team to prioritize key tasks and uphold our commitment to quality.

Your responsibilities will encompass a blend of patient-facing and back-end administrative duties, including:

Patient Care Administration:

• Overseeing client check-ins and ensuring a welcoming and efficient arrival process.
• Guiding the team in accurate scheduling and rescheduling of appointments.
• Monitoring and reconciling client balances within our system.
• Ensuring strict adherence to all established policies and procedures related to patient care.
• Managing patient intake processes, including verification of demographics and insurance information.
• Coordinating and maintaining patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Facilitating communication between patients and clinical staff regarding administrative matters.
• Addressing patient inquiries and resolving administrative issues with a high level of customer service.
• Overseeing the management of waiting lists and patient flow to optimize provider schedules.

Back-End Operations:

• Developing a deep understanding of insurance billing processes and ensuring accurate claim submission.
• Optimizing client setup within our systems to ensure smooth downstream operations and data integrity.
• Collaborating to develop and refine written instructions and policies for all administrative functions.
• Managing credentialing and re-credentialing processes for clinical staff with insurance panels.
• Monitoring and reconciling insurance payments, denials, and appeals.
• Maintaining accurate and up-to-date provider information in all relevant systems.
• Assisting with the implementation and optimization of electronic health record (EHR) systems.
• Generating and analyzing administrative reports to identify trends and areas for improvement (e.g., no-show rates, billing cycles).
• Ensuring compliance with all relevant regulatory requirements (e.g., state licensing, HIPAA, OIG).
• Managing office supplies and equipment, ensuring the practice has the necessary resources to operate efficiently.

Who You Are:

We are looking for more than just an administrator; we're seeking a dedicated individual who embodies the following core characteristics:

• A Champion of Order: You are driven by a strong desire to create and maintain an orderly and highly functional practice. You believe in the power of clear policies, well-documented procedures, and precise written instructions for every task.
• Relentlessly Tenacious: You possess an unwavering commitment to getting things right , not just "good enough." You're willing to put in the hard work and persevere through challenges, especially during periods of change, to achieve a high degree of quality and accuracy in all administrative functions.
• Process-Oriented Leader: You have a natural ability to balance the intricacies of administrative systems with the needs of the individuals who work within them. You are adept at identifying inefficiencies and proactively implementing solutions.
• Dedicated and Detailed: You have a keen eye for detail and a meticulous approach to your work. You take pride in ensuring that every task is completed accurately and to the highest standard.
• Collaborative Team Player: While you are a leader, you also understand the importance of working effectively with your team to achieve shared goals.

If you are a proactive and dedicated professional who thrives in a structured environment and is committed to making a tangible difference in a non-profit setting, we encourage you to apply!

New Leaf Behavioral Health is a 501(c)3 non-profit community mental health organization founded to ensure that people in our community have access to affordable and effective mental health services. New Leaf Behavioral Health was founded to fill an absence of services for many in the area, including those without insurance, to create an innovative approach to help meet the needs present in the community.