Spanish Bilingual Educational Support (Charlotte)
- Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction.
- Deliver excellent service by actively listening and helping callers uncover the best solution.
- Provide professional support in both English and Spanish, as needed.
- Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years).
- Retail support experience is preferred but not required.
- Quiet and secure workspace to manage a consistent flow of calls.
- Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM).
- High School diploma or equivalent.
- Background check required
- Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).
- Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).
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