Front Office Coordinator

Join the iT Family as Our Director of First Impressions (Front Office Coordinator) - Chapel Hill

Are you ready to be the most important person our patients interact with?

Integrative Therapies is a locally-owned physical therapy and wellness business dedicated to providing world-class care and a 5-star client experience in North Carolina for over 25 years. We’re not just looking for a receptionist; we're seeking a  Director of First Impressions —the ultimate Servant Leader who will anchor our Chapel Hill clinic.

If you thrive in a  high-performing, values-based culture and are driven by a  Service First mindset, this is your chance to shine. This position reports directly to the Clinic Director and is essential to our mission to positively impact lives.

What You'll Do: Your Key Role in Delivering Excellence

This role is about much more than administrative tasks—it’s about embodying our  Growth Mindset and creating an  Amazing and  welcoming environment that sets the tone for unmatched care. You will be the front-line champion for a  well-executed patient care process .  Be the Face of iT:

• Create the positive first impressions and provide the outstanding customer service that makes us the provider of choice.
• Master the Schedule (Schedule Tetris!): Strategically manage our web-based scheduling system to maximize appointments, aiming for our goal of a 90% patient arrival rate by using our "clinic convenience and service" principles.
• Financial & Compliance Expert: Collect and accurately document patient payments, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations for all protected health information.
• Communication Hub: Maintain professional correspondence via a multi-line phone system, email, and fax, acting as the primary coordinator between patients, clinical staff, and administrative teams.
• Operational Excellence: Maintain the order and organization of the front office, demonstrating knowledge of our operating procedures and commitment to improving processes and systems .

What You'll Bring: Skills and Values

We hire based on our  Core Values and look for people who are eager, helpful, communicative, and listening.

Required:

• A true  Serve Others focus: putting our patients and company first and genuinely enjoying helping others ahead of ourselves.

• Demonstrated  Enthusiasm and a relentlessly  positive attitude .

• Highly proficient computer and organizational skills.

• Excellent verbal and written communication.

Preferred:

• Experience (1+ year strongly preferred) in a customer service or medical office administration role.

• Knowledge of medical office procedures, including a web-based  EMR platform (like our cutting-edge, AI-driven EMR ).

• Familiarity with medical coding, insurance verification, and third-party payer processes.

Compensation and Details

We are committed to investing in our people! This is an opportunity for  continual growth in your competence and a chance to truly  Level-Up Our Team .

• Pay Rate: $17 - $18 per hour , depending on experience.

• Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM.

• Benefits: Full benefits package starts after 90 days and includes:

  • Health insurance (base plan is 75% paid coverage )

  • Paid Time Off (holidays + graduated PTO based on tenure )

  • 401(k)

  • Optional dental, vision, and life insurance.

• Location: In-person at our Chapel Hill, NC 27514 office. (Reliable commute or planned relocation required.)

This position is a part of the Watson Companies family. We look forward to meeting you!