MGR, OPERATIONS

Work Arrangement: Requisition Number: 268453 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Date: Apr 2, 2026 Be You. Be Bold. Choose Duke.
Be You. At Duke, we value collaboration, accountability, and service excellence. As the Operations Manager , you will oversee a team within Facilities Management that focuses on a facilities management service delivery area. You will plan, resource, coordinate, and supervise all activities required in your assigned area, while working effectively and collaboratively with other managers to ensure efficient facility and utility maintenance and delivery for the Duke campus community. Minimum Qualifications
Education Work generally requires a 2-Year Facilities Management related degree. Generally requires a license, where applicable.
Experience Requires eight years direct facilities management operations experience. Minimum three (3) years supervisory experience OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Be Bold.
What You’ll Do: You will:

• Manage, supervise, and coordinate facilities management services for the Campus community
• Develop and implement processes for accurate and timely work distribution to staff
• Ensure day-to-day compliance with work processes and key metrics
• Regularly evaluate work output for quality, efficiency, and timeliness, identifying opportunities for continuous improvement
• Prepare regular reports and analyses to monitor progress, identify unfavorable trends, and offer strategic recommendations
• Assist in determining fiscal requirements and preparing the departmental budget
• Monitor, verify, and reconcile expenditure of budgeted funds, ensuring compliance with University policies and procedures
• Develop strong working relationships with Union leadership and staff (where applicable)
• Maintain regular communication and positive relationships with faculty and staff from various University departments
• Participate in Facilities Management Department (FMD) emergency preparedness planning and emergency response activities as required
• Manage personnel actions, including hiring, merit recommendations, promotions, disciplinary actions, transfers, and vacation schedules
• Train employees in proper processes and procedures, addressing deficiencies through effective training methods
• Evaluate and make recommendations concerning equipment, tools, and processes to improve operating efficiency and workplace safety
• Perform other related duties as assigned by Department leadership

What You Bring (Knowledge, Skills, and Abilities): You have the ability to:

• Manage, supervise, and coordinate facilities management services for the Campus community
• Develop and implement processes for accurate and timely work distribution to staff
• Ensure day-to-day compliance with work processes and key metrics
• Evaluate work output for quality, efficiency, and timeliness, identifying opportunities for continuous improvement
• Prepare reports and analyses to monitor progress, identify unfavorable trends, and offer strategic recommendations
• Assist in determining fiscal requirements and preparing departmental budgets
• Monitor, verify, and reconcile expenditures of budgeted funds in compliance with University policies and procedures
• Develop strong working relationships with Union leadership and staff (where applicable)
• Maintain effective communication and positive working relationships with faculty and staff across University departments
• Participate in emergency preparedness planning and emergency response activities as required
• Manage personnel actions, including hiring, promotions, disciplinary actions, transfers, and scheduling
• Train employees in proper processes and procedures and address performance gaps through effective training
• Evaluate equipment, tools, and processes to improve efficiency and workplace safety
• Perform related duties as assigned by Department leadership

Choose Duke. At Duke, your work directly supports a vibrant campus community and a mission-driven institution. You’ll join a Facilities Management team committed to operational excellence, safety, and continuous improvement—where your leadership makes a visible impact every day.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at:

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it isessential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [email protected]; phone: 919-668-1267).

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh