Collections Agent

CornerStone Staffing is hiring 5+ Collections Agents in Winterville, NC. If you have a great team work ethic and experience in a fast paced environment; we have the right job for you. Apply Online Today!

Job Title: Auto Collections Agent

Location : Winterville, NC | Onsite

Compensation: $15/hour (Pay increases to $22/hour when you are hired on)

Schedule: Monday – Sunday: 8:00AM to 9:00PM (8 hour shift)

• Must be flexible for mandatory OT

• End-of-Month Hours: Bell to Bell (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour lunch breaks)

• Sunday Dialer: Required 1–2 times per quarter; additional Sundays may be required depending on month-end

• Holidays: Call center open most holidays for temporary employees and volunteers

ROLE IMPACT: As a Collections Agent, you play a critical role in maintaining financial stability by engaging customers in respectful, solution-oriented conversations to resolve delinquent accounts. Your effectiveness in negotiation and customer service directly impacts client retention and overall revenue recovery.

KEY RESPONSIBILITIES

• Collect delinquent accounts promptly using standardized procedures

• Meet or exceed daily and monthly call quotas, contact percentages, and kept promise metrics

• Negotiate payment plans aligned with clients’ financial situations

• Accurately record all collection activity in internal systems

• Maintain regular communication with supervisors about account risks and escalations

MINIMUM QUALIFICATIONS

• 3 years of customer service experience — REQUIRED

• High school diploma or GED — REQUIRED

• Call center experience — highly preferred

• Strong communication, decision-making, and time management skills

• Comfortable using Microsoft Office and CRM tools

LEGAL NOTICE

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