Parts Sales Manager

Job Description

Job Description

Parts Sales Manager

Bradley Professional is seeking a Parts Sales Manager to lead and grow the aftermarket parts business for a growing client. This role is responsible for increasing parts sales, strengthening customer relationships, improving profitability, and helping build scalable processes that support long-term growth.

Key Responsibilities

• Drive growth in aftermarket parts sales and customer engagement
• Manage parts sales activities across phone, online, and direct sales channels
• Build strong customer relationships through responsive communication, accurate quoting, and dependable follow-through
• Support pricing and margin strategies to improve profitability
• Coordinate product information, pricing updates, and online parts sales content
• Partner with service, purchasing, operations, engineering, and leadership teams to support business goals
• Develop and improve processes for quoting, order management, and customer communication
• Identify opportunities to improve efficiency, responsiveness, and customer service
• Track sales performance, customer needs, and market trends to support decision-making
• Represent the company professionally while delivering exceptional customer support

Qualifications

• Experience in parts sales, aftermarket sales, inside sales, or a related commercial role
• Strong understanding of pricing, margins, and quote development
• Excellent communication and customer relationship skills
• Organized, self-motivated, and results-driven
• Ability to improve processes and manage multiple priorities effectively

Preferred Qualifications

• Experience in truck equipment, manufacturing, industrial products, fleet services, or a related industry
• Familiarity with ERP systems, quoting tools, and sales reporting
• Knowledge of aftermarket parts, replacement parts, or service support operations

Success in This Role

• Increased aftermarket parts sales and profitability
• Strong customer responsiveness and service
• Consistent pricing and process execution
• Improved cross-functional collaboration and operational efficiency
• Development of a scalable, customer-focused parts operation