Care Coordinator

Job Description

Job Description

Care Coordinator - Golden Harmony Home Care

Golden Harmony Home Care, a locally owned and operated agency founded by Jen Stengl, was born from a deep, personal understanding of care and compassion. At Golden Harmony, we believe that home care goes beyond assisting seniors with activities of daily living; it’s about forging genuine connections and relationships that enrich the lives of our clients.

For over half a decade, we have proudly served the Triangle area, providing premier care to seniors. We are seeking an experienced senior care professional with a strong background in geriatric care management, social work, or case management, who is passionate about our mission of Promoting Independence, Meaningful Engagement, and Enriching Lives. If you are driven by a genuine desire to positively impact the lives of older adults and their families, we encourage you to apply today.

Key Responsibilities

As a Care Coordinator, you will play a critical role in leading and supporting a team of caregivers and companions, ensuring that our clients receive the highest level of care. Your responsibilities will include:

• Leading and supporting a team of caregivers and companions, fostering a collaborative and compassionate environment.
• Overseeing the interviewing, hiring, and onboarding process for caregivers and companions, ensuring that we maintain a team of highly qualified professionals.
• Ensuring client satisfaction by maintaining high Net Promoter Scores and addressing any concerns promptly and effectively.
• Providing regular, constructive feedback to caregivers and companions, helping them grow and excel in their roles.
• Holding caregivers and companions accountable to high standards and company goals, ensuring consistency in care delivery.
• Managing the client database, ensuring that all records are current and accurate, including care plans, demographic information, and schedules.
• Overseeing staffing and scheduling to ensure that clients receive care from consistent caregivers or companions.
• Maintaining compliance with Department of Health and Human Services regulations for home care.
• Proactively working to increase client billable hours through effective care management.
• Conducting client visits and follow-up calls to ensure ongoing satisfaction and address any changes in care needs.
• Participating in the on-call rotation to provide support as needed.

Why You’ll Be a Great Fit

• Preferred : Bachelor’s degree in Social Work, Geriatric Care Management, or a related field.
• Preferred : Two to three years of experience in case management or a related field, particularly in geriatric care.
• Preferred : Two to three years of experience in managing a team, with a proven ability to provide feedback and hold team members accountable.
• Demonstrated success in building strong relationships that contribute to achieving organizational and revenue goals.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with a focus on active listening and effective problem-solving.
• Proficiency in using online scheduling systems and maintaining accurate records.
• A commitment to Golden Harmony’s Core Values of Trust, Compassion, Unity, and a Can-Do Attitude.

Qualifications & Requirements

• Minimum of two years of experience in a similar role within home care or geriatric care management.
• Strong organizational and communication skills, with a proven ability to build relationships that drive organizational success.
• Demonstrated ability to uphold Golden Harmony’s Core Values in all aspects of work.