AISR Field Service Representative

Responsibilities

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C 2I SR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.

Specifically, we are looking for a TS/SCI cleared Field Service R epresentative (FSR) - Junior to support this mission at Pope Army Airfield, North Carolina .

Responsibilities:

As a Field Service R epresentative (FSR) - Junior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

Key Responsibilities

• Serves as the primary technical authority and program representative for assigned gateway locations, whether permanently assigned or in a surge or rotational capacity, accountable for system availability, performance, and mission continuity.
• Provides hands on installation, configuration, operation, maintenance, and break fix support for AISR transport systems, including SATCOM terminals, RF chains, modems, routers, switches, encryption devices, and supporting infrastructure.
• Rapidly diagnoses and isolates faults across RF, SATCOM, modem, network, and system layers to restore degraded or failed ISR transport services in operationally sensitive environments.
• Supports unmanned or lightly manned sites through rotational coverage, temporary duty assignments, or surge support, maintaining continuity of operations and configuration consistency across locations.
• Plans and executes equipment upgrades, technology refresh, and incremental modernization activities in coordination with engineering and program teams, often in constrained or time sensitive conditions.
• Acts as the primary liaison with local military leadership, tenant units, mission partners, host nation personnel when applicable, and vendor field representatives to coordinate access, maintenance windows, and operational impacts.
• Communicates technical status, risks, and recommended actions clearly to both technical and non-technical stakeholders.
• Coordinates logistics, spares management, RMAs, shipping, and asset accountability for assigned equipment sets, maintaining accurate configuration and inventory records.
• Provides onsite and over the shoulder training to operators and local personnel as required to ensure proper system use and basic fault recognition.
• Documents incidents, maintenance actions, configuration changes, and lessons learned in program tracking systems to support trend analysis and continuous improvement.
• Interfaces with remote engineering, network operations, cybersecurity, and logistics teams to escalate complex issues and implement approved fixes.
• Operates independently or as part of a small distributed FSR team, exercising sound judgment during system outages or mission degradation events.

Qualifications

Required Qualifications

• Extensive hands-on experience supporting AISR transport or comparable DoD ISR systems, with demonstrated depth in SATCOM, RF signal paths, and IP networking.
• Prior experience as a Field Service Representative, site engineer, or similar role supporting remote, deployed, or rotational assignments.
• Proven ability to troubleshoot across SATCOM terminals, modems, RF components, routers, switches, and end to end transport paths.
• Demonstrated experience working directly with operational units and local leadership as a technical point of contact for mission critical systems.
• Ability to adapt quickly to new locations, configurations, and operational conditions with minimal supervision.
• Willingness and ability to travel and support surge or temporary duty assignments as mission needs dictate.
• Minimum of 2 years’ experience with a Bachelor’s degree, 0 years with a Master’s degree, or 6 years w/o a degree
• Active TS SCI clearance required.
• US citizenship required.

Desired Qualifications

• Direct experience supporting ISR ground stations, gateway entry points, or theater level transport nodes.
• Familiarity with L3Harris, ViaSat, or similar ISR SATCOM modem and gateway technologies.
• Experience operating within a distributed field support or surge team construct.
• Strong working knowledge of DoD incident management and configuration tracking tools such as ServiceNow or equivalent.
• DoD approved IA baseline certification for ADP III or IT III.

Work Environment:

• Location:  Pope Army Airfield, NC
• On-site expectations : Full -time on-site presence required for equipment management and asset tracking
• Travel: May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments

Why Join Us?

• Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2ISR capabilities
• Work in a dynamic and collaborative environment supporting critical national security operations
• Manage cutting-edge communications and sensor systems that directly impact operational readiness
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community
• Opportunity to work with advanced tactical communications technologies and AISR systems

#C2ISR

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.