Intermediate Service Desk Analyst

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

What You'll Do

• Provide day-to-day I.T. support for N-able employees.
• Serve as the primary contact for N-able senior leadership team.
• User identity and endpoint management via cloud native technologies.
• Assist with incident and service request management in an ITIL based environment.
• Other duties as assigned by management.

What You'll Bring

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and clearly set expectations on next steps.
• Effective organization and time management skills.
• Ability to quickly adapt to changes in technology and/or business processes.
• 1-3 years supporting endpoint OS. (Windows, MacOS)
• 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
• 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Purple Perks

• Medical, dental and vision – for employee, partner, and children!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able , our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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This position has a starting base salary range of $51,000 to $64,800 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.