Customer Business Analyst

Job Title: Customer Business Analyst Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Direct Hire Pay Rate: Up to ​​$80,000 - 90,000/salary DoE Keywords: #CustomerService #SupplyChain In this role, you will be responsible for managing the end-to-end operational relationship with key customers, ensuring outstanding service execution and driving joint improvement initiatives. You will act as the voice of the customer within the Supply Chain organization, identifying opportunities to optimize service, cost, and delivery performance, while supporting business.

JOB RESPONSIBILITIES:

Customer Analytics & Operational Insights:

• Continuously monitor customer order patterns, delivery performance, and inventory data to identify service gaps and improvement opportunities.
• Translate data into actionable insights and improvement plans, aligning with both internal teams and customer needs.
• Develop and maintain customer-specific dashboards and KPI tracking reports.

Customer Representation within Supply Chain:

• Serve as the internal advocate for assigned customers, ensuring their requirements and constraints are considered in planning, logistics, and inventory decisions.
• Collaborate cross-functionally with Planning, Logistics, Order Management, Master Data, and Sales to align on customer strategies.
• Participate in internal planning and S&OE meetings to bring customer insights into decision-making processes.

Operational Execution & Issue Management:

• Manage daily execution issues such as out-of-stocks, late deliveries, and compliance deviations.
• Coordinate corrective actions across teams and ensure timely communication to customers.
• Track root causes and lead initiatives to eliminate recurring issues.

Customer Collaboration & Communication:

• Act as the main point of contact for logistics and customer service topics, including order tracking, delivery complaints, returns, and system integration needs.
• Inform customers proactively about assortment changes, product transitions, or master data updates.
• In specific cases, support Vendor Managed Inventory (VMI) operations for key retailers.

Continuous Improvement & Projects:

• Lead or support projects focused on improving customer service levels, optimizing delivery patterns, and reducing supply chain costs.
• Identify opportunities for automation, simplification, and best practice sharing.
• Support the implementation of digital tools that enhance customer experience.

Relationship Management & Business Growth:

• Build strong operational relationships with customer contacts.
• Organize and participate in customer meetings, business reviews, and joint performance evaluations.
• Ensure alignment between customer expectations and internal capabilities, contributing to collaborative growth strategies.

REQUIRED QUALIFICATIONS:

• Bachelor"s degree
• 3+ years of experience in customer operations, logistics, or supply chain
• Experience with order-to-cash processes
• Familiarity with ERP systems (SAP/BW a plus)
• Strong analytical, communication, and problem-solving skills

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/Disability/Veterans