Customer Service

Job Title: Customer Service and Call Center Representatives
Location: Raleigh, NC
Job Type: Temporary to Full Time


About Us:

iBoost Talent is a leading staffing agency dedicated to a talent first approach, with years of industry experience. iBoost supports all service models, contingent, temp-to-hire, direct hire, and our proprietary managed services offering Our mission is to simplify the job search process and provide thoughtful solutions for both job seekers and employers. If you're ready to explore your next opportunity, apply today!

Job Summary:
As we are expanding in the Raleigh, NC market we are looking for Customer Service and Call Center Representatives to build a talent pool for various roles. We are seeking dedicated and enthusiastic individuals to fill roles such as Customer Service Representatives, Call Center Agents, Front Desk Associates, Member Services Specialists, Technical Support Representatives, Help Desk Support Representatives, Social Media Customer Care Associates, Client Relations Associates, Guest Service Agents, Support Specialists, Patient Coordinators, Customer Service/Success Managers, Cashiers, and Tellers. Join our team to find your exciting new opportunity!


Key Responsibilities:

• Customer Service Representatives: Respond to customer inquiries and provide information about products and services.
• Call Center Agents: Handle inbound and outbound calls, addressing customer needs and resolving issues.
• Front Desk Associates: Greet and assist visitors, manage appointments, and handle administrative tasks.
• Member Services Specialists: Support members with inquiries, account management, and service-related questions.
• Technical Support Representatives: Assist customers with technical issues and troubleshooting.
• Help Desk Support Representatives: Provide support for internal or external users, resolving IT related inquiries.
• Social Media Customer Care Associates: Monitor and respond to customer inquiries via social media platforms.
• Client Relations Associates: Build and maintain relationships with clients, ensuring satisfaction and retention.
• Guest Service Agents: Provide hospitality and support to guests, ensuring a positive experience.
• Support Specialists: Assist customers with various needs, providing solutions and information.
• Patient Coordinators: Manage patient schedules, inquiries, and support in healthcare settings.
• Customer Service/Success Managers: Work with clients to ensure they achieve their goals while using our products or services.
• Cashiers: Process transactions accurately and efficiently, providing excellent customer service.
• Tellers: Assist customers with banking transactions and inquiries in a financial setting.

Qualifications:

• High school diploma or equivalent; relevant experience in customer service or a related field is preferred but not required; entry-level candidates are welcome.
• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Proficient in computer applications and data entry.
• Excellent problem-solving skills and attention to detail.
• Willingness to work flexible hours, including evenings and weekends as needed.

What We Offer:

• Competitive pay.
• Health, dental, vision, and life insurance
• Opportunities for career advancement and skill development.

EOE

Thank you for your interest in iBoost Talent, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.