Customer Service Rep I Propane

Job Description

Job Description

Position: Propane Customer Service Representative Location: Dunn, NC

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What’s in it for you:

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What you’ll be working on:

• Assist customers in the showroom.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
• Maintains and processes deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.

Who you are:

2 years clerical or customer service experience within a call center environment is preferred.

Knowledge/Skills/Abilities:

• Excellent written and oral communication skills.

• Bilingual a plus.

• Experience handling cash is required.

• Good math aptitude, collection techniques and some account knowledge.
• Strong computer aptitude and skills preferred.
• Experience with MS Office and other call center technologies.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected] .