Fire Service Technician III

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay plan.
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
• Contact a customer representative and determine equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems, including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
• Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
• Obtain the customer's signature upon completing the service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Perform other duties as assigned

What we look for

Required

• 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Graduate or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure a timely response to customer needs.
• Ability to implement and always follow safety guidelines and procedures.
• Strong organizational skills, a positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State, and Local codes.

Preferred

• NICET Level II certification

HIRING HOURLY RANGE: $22.00 - $32.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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