Sr. Software Development Manager (Voice)

Job Description

Job Description

Who We Are:

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What You'll Do:

Our leaders are passionate about empowering their teams to create exceptional software by championing best practices and strong principles. They cultivate dynamic environments where individuals can truly thrive, take creative risks, and grow.

• Attract and retain top talent who are excited to make an impact.
• Inspire and mentor engineers through meaningful 1:1s, constructive feedback, and expert guidance that fuels technical growth and career progression.
• Drive the culture that makes Bandwidth a magnet for software engineers who want to do their best work every day working closely with other great Bandmates.
• Own your impact end-to-end — from guiding innovative design and driving development excellence to ensuring smooth operations and proactive monitoring in production.
• Collaborate globally with diverse teams across different states, countries, and time zones, broadening your horizons and enriching your experience.

Join us to be part of a vibrant community where your ideas matter, your skills grow, and your work shapes the future.

Are you excited about the position and its responsibilities, even if you're not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

What You Need:

As an example, people currently in this role typically have:

• 5+ years of people management experience within an Agile environment
• A proven track record leading multiple teams (or a large, cross-functional team) that design, build, operate, and support the software they write
• Experience driving technical and organizational strategy, including partnering with product and architecture leaders to shape roadmaps and strategy.
• The ability to mentor and develop other managers and senior engineers, promoting a culture of ownership, learning, and continuous improvement
• A demonstrated ability to balance short-term priorities with long-term technical and business goals
• Exceptional communication and leadership skills, with the influence and empathy needed to align teams around shared objectives

Bonus Points:

Wow, it'd be really great if also:

• You have experience scaling engineering organizations — growing teams, maturing processes, and evolving technology as the company expands
• You've led teams delivering large-scale, high-traffic systems or mission-critical services
• Experience with modern distributed system architectures, cloud technologies, and building reliable, observable platforms
• You've contributed to or led initiatives around technical excellence, operational maturity, or incident response improvements

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

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