Schedule Coordinator

Job Description

Job Description

Our Asheville dental practice seeks an energetic, people-oriented individual to effectively manage patient treatment plan presentations and scheduling. We are a high-tech paperless office, and applicants must be digitally savvy. This is a full-time position. Our ideal candidate will be polite under pressure, have a warm and welcoming personality, possess extraordinary phone etiquette, foster an attitude of service to our patients, and be an eager and productive member of our dental care team.

- Job scope : Obtain and understand dental benefits and eligibility, present recommended treatment plans to patients, schedule appointments, coordinate with specialists’ offices, take payments, construct payment plans, create and maintain follow-up lists of patients to contact, and coordinate with our clinical staff. Must also review the day’s schedule in advance, greeting patients as they arrive and curating patient paperwork.

- Skills and knowledge requirements : this position requires strong foundational knowledge of dentistry, communication skills, organizational and critical thinking skills, strong attention to detail, an ability to multi-task, computer savviness, and a proven capacity for basic mathematical problem-solving abilities. Knowledge of dental practice management software is required. Superior phone and face-to-face communication skills are vital, as are excellent written communication skills.

- Education requirements : bachelor’s degree is strongly preferred; associates or high school degree will be considered in conjunction with 3 - 5 years of work experience in a dental practice setting

- Relevant experience: 3-5 years of experience in a dental practice setting is mandatory without a bachelor’s degree. A customer service and/or public relations background, or education, inside the healthcare field may be considered.

- Compensation: $18.00 - $21.00 per hour and a possible benefit package and/or commission is negotiable. Relocation allowance, if applicable, will be considered for the right candidate.

To be considered for a phone interview and possible in-person interview, please attach a confidential resume and cover letter in Adobe Acrobat (pdf) or Microsoft Word (docx) formats only. Send either format in an email to [email protected]. Your previous or current employers will not be contacted without your written permission. (Out of respect for our many patients, we ask that candidates not drop in or call to ask about their application status. If we are interested, we will contact you.)