Quality and Clinical Informatics Coordinator

Job Description

Job Description

Job Description

Title : Quality and Clinical Informatics Coordinator

Department : Quality and Clinical Informatics
Status : Hourly
Position Classification/Category : Administration
Location : Corporate Office
Reports To : Quality Manager

Direct Reports : None

Summary of Position | The Quality and Clinical Informatics Coordinator position reports to the Quality Manager. The Coordinator is responsible for encouraging practices to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences. The Coordinator will work closely with practice staff, Providers, and Clinical Educators. Success as the Coordinator in the Quality and Informatics department requires the ability to provide education and assistance to staff members and efficiently use health information technology to support patient-centered care delivery. The goal is to maintain organizational success in quality, operational, technical, and regulatory initiatives.

Minimum Education and Experience Requirements:

• Registered or Certified Medical Assistant
• 3-5 years of clinical practice experience in medical office workflow, EMR documentation, and leadership.

Required Skills:

• Ability to learn quality improvement methodology, including workflow assessment and workflow redesign
• Ability to learn the aspects and workflow of regulatory programs for quality initiatives Electronic medical record (EMR) education, optimization and support
• Must exhibit strong communication skills
• Possess the ability to function in a high paced clinical setting
• Highly developed skills using technology; including computerized healthcare information systems, word processing, spreadsheets and presentation applications
• Excellent oral and written communication skills
• Demonstrate critical thinking, analytical and problem‐solving skills
• Ability to prioritize and manage multiple assignments simultaneously and produce expected results
• Ability to support clinical and operational staff in the use of the EMR, troubleshooting issues, and training

K ey Responsibilities

Assist in quality improvement methodologies (i.e. Gemba Walks, Value Stream Mapping, PDSAs) to promote organizational change.

1. Maintain a knowledge of regulatory programs to include but not limited to Meaningful Use, Uniform Data System, Accountable Care Organization, Patient Centered Medical Home, and Hedis Measures.
2. Assist with departmental QI Initiatives to include metric identification, interventions, evaluation, and outcomes.
3. Committee Participation- Prepare and distribute Programs Committee packets, attend bi-monthly Programs Committee meetings and take and upload notes. Attend monthly QI Committee meetings; participate in process improvement and subcommittees (e.g., SDOH)

Coordinate and lead monthly QI Champions meetings, provide updates and training onboard new QI Champions and manage evaluations and HR updates.

1. Site Visits-Coordinate with Practice Managers and Quality staff. Deliver clinic-level data and customized education
2. Education & Training- Conduct Quality Sims Lab sessions for new hires. Provide Epic navigation and documentation training with QI Champions. Lead quarterly competency sessions and Boot Camps with QI Champions. Offer customized training as appropriate
3. Collaborative Meetings- Participate in external collaborative initiatives with Value Based Partners.
4. UDS Reporting-Update and educate staff on quality measures. Collect and report data on appropriate metrics. Attend educational sessions and office hours.
5. Documentation & Communication- Maintain and update Clinical Documentation Guide annually. Host Quality Lunch and Learns for non-clinical staff. Contribute to the Quality Newsletter

1. Other duties as assigned.

Work Environment and Physical Demand Related to the Position:

Must be able to sit and stand long periods of time; read and understand the English language, effectively maintain confidentiality of records and communicate with all levels of personnel. Ability to travel to organizational sites without driving restrictions.

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – F ostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work on the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

O ur goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within counties we serve.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner

Revised 07/24/2025