Front Services Assistant Manager at the Cherokee Hotel at Harrah's - Cherokee, NC

As a family owned and operated business, 12 Oaks Parking has been proudly providing valet and parking services for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team!

We are seeking an experienced, customer service focused Front Services Assistant Manager at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations. We provide valet parking services seven days a week.

Full-Time Position Available ( Open Availability Required)

Hours and shifts may vary based on business needs

Annual Salary: $60,000

The Assistant Manager of Front Services provides support to the Operations Manager to oversee the team and all matters relating to front services at the Cherokee Valley River Casino & Hotel.

Job Duties:

• General oversight of the valet team, bell staff, and shuttle operation
• Lead a team of valets, shuttle drivers and bell staff with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency/effectiveness
• Demonstrate an understanding of the business need through the shuttle schedule and must provide additional coverage with shuttle runs and shuttle team training
• Assist with administrative functions such as, but not limited to, scheduling, Fuel Card balancing, productivity reports, hiring, training, and overtime management
• Conduct coaching and counseling with team members and ensure accountability in meeting performance expectations
• Must be highly efficient in handling customer disputes and addressing the customers' needs while continuing to contribute to the overall success of the business
• Training team members in customer service, safety, and inclusion
• Develop and maintain a positive working relationship with hotel management
• Attend meetings when necessary
• Coordinate with hotel for posting of parking charges to guest folios
• Organize and set up team members for amenity drops and luggage storage
• Exercise comprehensive decisions on priorities for bell staff, valets and drivers on shift
• Immediate response to reports of accidents, incidents or safety concerns
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall front services objectives
• Maintain a courteous and professional working relationship with all guests, partners, company subordinates, fellow associates, supervisors, and managers
• Perform other related duties as assigned

Requirements:

• Two years of general supervisory experience or one year of front service supervisory experience is required
• Three years of experience in guest service and hospitality is required; hotel front services experience is preferred
• Candidate must have a valid driver's license
• Candidate must be at least 18 years of age
• Candidate must have a clean motor vehicle record

Must demonstrate the following essential knowledge and skills:

• Excellent guest service/public relations skills are required
• Strong organizational, administrative, and leadership skills
• Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong interpersonal skills
• Self-starter; must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.