Processing Assistant IV (PAIV)

: Description of Work

This position serves as a Processing Assistant IV in the Asheville VR/IL Unit. This position serves as receptionist for the office and is the first point of contact for all visitors and callers to the office. Effective communication with consumers, employers, and the general public, including but not limited to vocational rehabilitation clients with a variety of disabilities, including physical disabilities, emotional and mental illness, and substance abuse is required. The administrative support position will provide general office support to three Rehabilitation Counselors in order to meet the rehabilitation needs of customers. Duties also include providing support to regional personnel who periodically work in the satellite office. Other job duties may be assigned as needed to ensure quality service delivery to customers. Job responsibilities include the following:

• Greeting clients and visitors
• Answering telephone/in person inquiries and relaying messages to the appropriate staff member
• Processing incoming/outgoing mail, receiving applications from clients
• Requesting and obtaining medical records
• Preparing requested correspondence and other documentation
• Maintaining files
• Assisting customers with job placement
• Preparing/processing authorizations and invoices for service delivery

Selected applicant needs to have the means to travel as the job requires The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership. About NC Department of Health and Human Services: The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Please refer to the link below for additional information

• Knowledge or experience working with a team
• Demonstrated experience performing routine office support functions
• Demonstrated experience working with the public

Management Preferences (not required)

• Knowledge and/or experience working with persons with disabilities
• ASL skills

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience OR equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Consideration for this vacancy, all applicants must complete an on-line application using this link, If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled . For technical issues with your application, please call the NeoGov Help Line at 855-524-5627 . Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517.