General Manager

Description

Common Oaks Lodging (a division of Concord Hospitality) is seeking an experienced hotel leader to manage the new WoodSpring Suites Charlotte Airport Extended Stay Hotel opening late December in Charlotte NC.

Salary 60,000 per year plus bonus plan

The Ideal Candidate:

• Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
• Effective in hiring, mentoring and leading a team toward outstanding results.
• Versed in sales activities as well as excellent customer service delivery.
• Knowledgeable in and able to explain P&L's with budgeting capabilities.

Being a Common Oaks General Manager:

As a General Manager you will be instrumental in hiring, motivating and rewarding a winning team, and for supporting our company’s mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners, and will be responsible for facilitating a successful business operation by providing brand training, meeting operational deadlines, and following budget guidelines. As an Extended Stay General Manager, you are in a unique position to really lead the team to success. This is not an ordinary General Manager position, Woodspring Suites General Managers work closely with the team by assisting them with stripping rooms, laundry, and the front desk shift.

ESSENTIAL FUNCTIONS

• Assist the small but mighty team with stripping rooms, cleaning lobby, doing laundry, & assisting with small repairs.
• Assigns duties to team members and observes performance to ensure adherence to policies and established operating procedures.
• Deliver excellent first impression for all guests and potential guests, ensuring special requests are filled.
• Alongside the General Manager, hire, train, counsel, and develop Team Members to their highest level of success.
• Work with the team to coordinate and provide excellence in housekeeping, maintenance, sales and operations.
• Alongside the General Manager, provide leadership and management to Team Members in conjunction with the company purpose, brand and culture.
• Schedule team members according to business demands and requests.
• Ensure Safety and Security processes and procedures are in place and utilized.
• Manage financial processes and responsible for secure cash handling and processing procedures.
• Offers assistance to our guests and provide concierge service regarding hotel and the community.
• Complete guest functions up to and including answering phones, guest check in/check out, room

  keys issuing, information on services, and assisting guests to rooms upon arrival.

• Document and follow up all work orders in a timely manner.
• Take action to solve guest problems or complaints using appropriate service recovery guidelines.
• Responsible for cleanliness of all guest impression areas (public spaces) of property, up to and including front office areas, public restrooms, fitness room, hallways, stairwells, entry ways, vending, parking lot, exterior and interior trash, windows and doors.
• Monitor and control front office supplies and amenities.
• Ensure continual training and development for all Guest Service Reps.
• Generate leads and report to General Manager.
• Routinely conduct property/security walks.
• Perform all front office duties including training outlines, accounts receivables, and daily reporting.
• Remain highly visible on property and readily available for all guests at all times.
• Protect confidential information for team and guests.
• Perform all laundry duties.

  KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Microsoft Office products.
• Ability to utilize excel to conduct analysis.
• Leadership and management skills.
• Exceptional written and oral communication
• Exceptional organizational skills.
• Ability to effectively handle emergency situations.

  PREFERRED EDUCATION/EXPERIENCE

• High school diploma or GED
• 4+ years working in customer service
• 1+ year(s) working in a supervisory role
• Cash-handling experience

  Benefits:

  Concord GM’s earn competitive wages, and we offer lucrative quarterly bonus.

  Our comprehensive benefits package includes:

  • Medical / dental / vision plan after 7 days
  • Complimentary life insurance with options for enhancements, ST/LT disability offerings
  • 401K plan with company match
  • Training & development and career advancement opportunities.
  • Our own Leadership Development Course (LDIII) immerses our GMs in the full culture of the company and provides a strong understanding of the tools and resources available.

  Why Concord:

  Concord Hospitality invests in its associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life harmony, diversity, and it is our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

  If you are a leader and are looking for a growing, award-winning company to showcase your talents with, and are ready to lead an amazing brand in a great thriving location…..we may be the perfect fit. Apply today!

  Equal Opportunity Employer

  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.