HOTWORX Matthews-Training Sales Associate

Trainer Sales Associate

Base Pay + Commission | Free Membership | Growth Opportunities

Are you someone who thrives on connecting with people, building relationships, and closing the deal—while delivering an outstanding customer experience? Do you enjoy helping others feel confident, supported, and excited about their goals? If you’re energized by outreach, motivated by commission, and love being part of a tight-knit team, we want to meet you.

Compensation

$13–$14/hour + commission
Average commission ranges $100–$600/month , with uncapped potential based on performance.

About Us

HOTWORX Matthews is a locally owned small business in Matthews, NC. We’re proud of our professional yet fun, high-energy culture where teamwork and member experience come first. Our mission is to deliver an unforgettable experience in our 24-hour infrared fitness studio—one that makes every guest feel welcome, supported, and excited to become part of our fitness family.

Position Overview

As a Trainer Sales Associate (TSA) , you’ll be the face and voice of our studio. This role blends sales, customer service, outreach, and studio operations . You’ll engage leads, guide prospects through the studio experience, and help members achieve their fitness goals—all while contributing to a clean, welcoming, and high-performing environment.

Schedule: 20–35 hours per week
Availability Requirement: Must be available to work minimum 2 Saturdays and Month and Fridays

Staffed Hours:

• Monday–Thursday: 11:00am–8:00pm

• Friday: 9:00am–6:00pm

• Saturday: 9:00am–2:00pm

What We’re Looking For

You’re a great fit if you:

• Love talking to people and building genuine, lasting connections

• Thrive in a commission-based sales environment

• Are confident making outbound calls and following up with leads

• Communicate clearly and enthusiastically—in person and over the phone

• Take initiative and stay productive, even during slower studio hours

• Have a strong work ethic and team-first mindset

• Are comfortable maintaining a clean studio (equipment, towels, saunas, bathrooms)

• Manage your time well and juggle multiple priorities

• Have an interest in fitness, wellness, or helping others reach personal goals

Bonus if you have:

• Previous sales, retail, fitness, or hospitality experience

• Experience meeting or exceeding sales goals

Key Responsibilities

Sales & Outreach

• Make outbound calls to warm and cold leads generated by our CRM

• Convert leads into booked sessions and memberships

• Give engaging studio tours and explain the benefits of infrared fitness

• Present membership options, retail packages, and promotions

• Confidently handle objections and close sales with integrity

• Encourage referrals and promote guest passes

Member Experience

• Deliver an exceptional first impression and ongoing member support

• Ensure members follow sauna safety protocols

• Respond quickly and professionally to member needs or concerns

Studio Operations

• Open and close the studio following standard procedures

• Maintain a spotless, welcoming studio environment

• Restock supplies and remove trash as needed

• Assist with events, challenges, and promotions

• Support social media engagement (posts, comments, messages, DMs)

• Communicate clearly with management and teammates

• Respond appropriately in emergencies and report incidents

Requirements

• High School Diploma or equivalent

• 1–2 years in a customer-facing or sales-driven role preferred

• Comfortable with phone outreach and in-person sales conversations

• Fluent in English (written and verbal)

• Reliable transportation and valid driver’s license

• Must be able to reliably commute or relocate before starting

What We Offer

• FREE HOTWORX membership

• Hourly base pay + commission

• Casual, comfortable work attire

• Paid on-the-job training

• Retail discounts

• Career growth opportunities into leadership or management