Maternal-Child Case Manager
- Proficiently and systematically uses data from Virtual Health, to target patients and providers for outreach, education, and intervention.
- Assists and advocates for patients to access care, services, and treatments in the most cost-effective healthcare setting with emphasis on linkage to their medical home.
- Addresses the total patient and support systems (i.e. caregiver, family, etc.), inclusive of medical, psychosocial, behavioral, cultural and spiritual needs.
- Involves the patient and their support systems in the decision-making process.
- Utilizes motivational interviewing techniques to measure a patient’s understanding and acceptance of the proposed plans, his/her willingness to change, and his/her support to maintain health behavior change.
- Communicates and coordinates with all providers and members of the care team, in an effort to minimize fragmented care.
- Documents clearly, completely and concisely in Virtual Health related to all case management activities.
- Provides coaching, information and support to empower the patient to make ongoing independent and/or healthy lifestyle choices.
- Monitors quality and effectiveness of interventions for the patient by setting specific, measurable goals.
- Willingly performs other duties as assigned.
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
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