Senior Associate - Amazon Product
- Monthly Customer Complaint Reporting: Compile and analyze monthly reports on customer complaints to identify patterns and areas for improvement. Ensure timely and accurate reporting to support strategic decision-making.
- Customer Trend Analysis: Examine customer behavior and trends to provide actionable insights and recommendations for enhancing marketing strategies and operational processes. Collaborate with cross-functional teams to implement improvements.
- Deep Dive into Customer Experiences: Conduct in-depth analysis of customer experiences, focusing on the daily usage of the Amazon credit card product. Identify opportunities to enhance product features and customer satisfaction.
- Manage Book of Work Capabilities: Support the management and execution of book of work capabilities that will enhance the customer experience. Work with stakeholders to prioritize initiatives, ensure successful delivery with customer-centric goals.
- Support and Learn: Assist the Customer Experience Lead in various projects while gaining a comprehensive understanding of the Product organization. Participate in team meetings and contribute to the development of customer-centric strategies.
- At least 3 years of experience, or comparable expertise in partner, project, or product management, or a relevant field
- Effective interpersonal skills, with the ability to build and maintain strong internal and external relationships.
- Strong analytical skills to interpret data and provide insights
- Excellent communication skills, both written and verbal, to effectively convey findings and recommendations.
- Strong organizational skill with the ability to work collaboratively in a fast-paced environment, while managing multiple priorities simultaneously
- Experience managing partner or client engagements and expectations
- A strong customer-focused mindset with a passion for improving customer experiences.
- Proficiency in data analysis tools and software
- Bachelor’s degree in Business, Marketing, Data Analytics, or related field
- Experience in customer experience or product management
- Ability to provide actionable recommendations based on data
- Experience supporting cross-functional projects
- Interest in continuous learning and development
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