Commercial Service Technician (Burlington)
- Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
- Communicate repair status with the service technician supervisor and store management
- Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
- Monitor and maintain adequate stock levels
- Maintain service vehicle, tools, and uniforms to company standards
- Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
- Inspect facility interiors and exteriors for safety and maintenance issues
- Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
- Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
- Model company values and support exceptional guest and team member experiences
- Follow all rules, policies, procedures, and safety standards established by Pilot Company
- High school diploma or equivalent required
- Valid state driver's license and positive driving record required
- Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
- Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
- Basic knowledge and ability to repair commercial plumbing and electrical systems
- Basic understanding of OSHA guidelines (OSHA 10 training provided)
- Strong analytical, problem-solving, and communication skills
- Ability to work independently with minimal supervision
- Intermediate mathematical ability
- Ability to read and interpret site drawings
- Strong attention to detail and customer service skills
- Ability to work in congested areas during business hours
- Ability to collaborate effectively with internal departments
- Travel requirements less than 10%
- Ability to climb ladders
- Lift and carry up to 50 lbs
- Work in inclement weather
- Ability to bend, stoop, twist, crawl, and kneel
- Participate in company-sponsored training, including safety training
- Weekly pay
- Medical, dental, vision, life insurance
- 401(k) with company match
- Tuition assistance
- Adoption assistance
- Paid Time Off (PTO)
- Fuel discount
- Company-provided uniforms , including boots, jackets, shirts, and pants
- Boots reimbursed up to $150 annually
- Pants reimbursed up to $200 annually
- All required PPE provided
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