Spa Receptionist

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

The Spa Receptionist is responsible for providing refined luxury guest service to create lasting and favorable memories. This position executes the company’s core service standards and sustainability initiatives. Job functions include assisting resort & local guests with reserving spa appointments, bridal suite events and fitness needs as well as providing all other supporting services.

All duties are to be performed in accordance with Sunseeker Resorts, department and property policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Provide excellent service consistent with the property's core service standards and brand attributes. Proactively seek to provide luxury service ensuring guest satisfaction.
• Proactively greet, interact, and assist all guests in a professional manner to foster and promote a cooperative and harmonious spa environment.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
• Answer a multi-line phone system, assist guests with questions and book reservations.
• Practice teamwork, create a positive work environment, warmly interact with fellow team members and thank them when they lend assistance.
• Handle room charges and credit card transactions when taking payments for services and retail purchases.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct use of spa POS and online booking platforms.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day.
• Be familiar with all Resort services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Be knowledgeable of your department and resort goals.
• Own all requests and complaints; resolve issues immediately and follow up with management to ensure the guest's satisfaction.
• Identify and report defects throughout the spa; notify manager immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Perform all other job-related duties as requested.

Required:

• High School Diploma, GED, or equivalent.
• Minimum of two (2) years of guest service experience.
• Minimum of one (1) year POS/scheduling experience.
• Minimum of one (1) year experience in handling multi-line phones.

OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:

• Work varied shifts, including weekends and holidays.
• Working knowledge of Microsoft Office
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Excellent organizational skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all contacts
• Able to effectively communicate in English, in both written and verbal forms.
• Possess interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Excellent guests service skills.