Customer Care Specialist

Customer Care Specialist

Job Description

The Customer Care Specialist plays a vital role in delivering exceptional service to pet parents and prescribers. This position requires compassion, adaptability, and strong communication skills across multiple channels while supporting pharmacy operations and fulfillment teams.

Description

• Deliver outstanding customer service with kindness, empathy, patience, and understanding, keeping pet patients and customers at the center of every interaction
• Efficiently navigate and document within multiple systems to access and maintain patient and prescriber profiles
• Adapt quickly to various customer interaction types, including inbound and outbound calls, emails, SMS, chat, and written correspondence, including mailed prescriptions
• Work both independently and collaboratively to resolve customer inquiries and support service goals
• Communicate effectively and partner with team members across pharmacy, laboratory, fulfillment, shipping, and warehousing operations
• Maintain a positive and professional attitude while ensuring accurate, compliant, and timely customer support

Training and Work Environment

• Six weeks of paid, on‑site classroom training at the Swedesboro, New Jersey campus
  • Weeks 1–3: Monday–Friday, 8:00 AM – 4:30 PM
  • Weeks 4–6: Monday–Friday, start times may be 9:00 AM or 10:00 AM
• Post‑training shift: 11:30 AM – 8:00 PM (subject to change during future shift bids)
  • Call center hours:
  • Monday–Friday: 8:00 AM – 9:00 PM
  • Saturday: 9:00 AM – 5:00 PM

Skills

call center, pharmacy technician customer service, customer service, pharmacy technician license

Top Skills Details

call center,pharmacy technician customer service,customer service

Additional Skills & Qualifications

- Strong customer service and communication skills

- Administration and data entry

- Willing to get a pharmacy technician license

- Comfortable training fully on-site and working a hybrid schedule

Experience Level

Entry Level

This is a Contract position based out of Wilmington, DE.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Wilmington,DE.

This position is anticipated to close on Apr 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.