Medical Scheduling Supervisor

Accentuate Staffing
Raleigh, NC

Accentuate Staffing is assisting a leading healthcare organization in the Raleigh area who is seeking an experienced Medical Scheduling Supervisor to oversee a high-volume centralized scheduling team. This position is offers the opportunity to step into a well-established operation with strong leadership support and growth potential. The Medical Scheduling Supervisor will lead a team of approximately 30 team members, including MRI schedulers and customer service representatives. This role is responsible for managing daily call center operations, driving performance through data, and ensuring a high standard of patient service across all scheduling functions.

Responsibilities:

  • Supervise and support a team of 30+ scheduling and customer service staff
  • Oversee centralized scheduling for imaging services including MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine, and PET
  • Monitor call center metrics such as volume, response times, and abandonment rates; implement improvements based on data insights
  • Coach and develop team leads and staff to build a high-performing, patient-focused culture
  • Ensure compliance with HIPAA regulations and insurance requirements
  • Partner with leadership on cross-functional initiatives, including medical records and imaging coordination
  • Maintain operational efficiency while balancing patient care priorities

Requirements:

  • 5+ years of healthcare experience
  • Minimum 3 years of supervisory or management experience
  • Prior experience in radiology scheduling, centralized scheduling, or a high-volume call center environment required
  • Strong leadership, coaching, and team development skills
  • Experience working with performance metrics and operational reporting
  • Knowledge of imaging terminology (MRI, CT, Mammography, etc.)
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with EPIC or similar healthcare systems
  • Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
  • Proven ability to identify talent and build strong teams
Posted 2026-04-09

Recommended Jobs

Luxury Timepiece Sales Specialist - OMEGA - SouthPark Mall

REEDS Jewelers
Charlotte, NC

OMEGA At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated …

View Details
Posted 2026-01-15

Commissioning Engineer (All Levels) - Life Sciences (option for 1099)

35 North
Durham, NC

Job Description Job Description Salary: Our Company 35 North is a full-service program and project management firm that provides consulting, construction, cost and commissioning solutions fo…

View Details
Posted 2026-03-27

Director, Steam Generator

AECON
Charlotte, NC

Come Build Your Career at Aecon! As a North American leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some…

View Details
Posted 2026-01-22

VP-Artificial Intelligence (AI) and Technology Risk Management

Moody's
Charlotte, NC

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are…

View Details
Posted 2026-05-12

Director of Human Resources

RSM
Charlotte, NC

Job Description Job Description Salary: Director of Human Resources About Us: RSM is a 29-year-old Charlotte-based experiential marketing agency specializing in retail events, shopper ma…

View Details
Posted 2026-05-15

Entry Level Account Manager

P&p Management Associates
Greensboro, NC

We’re not your average direct sales and marketing firm. We’re a dynamic team representing AT&T, a globally recognized telecommunications leader. We specialize in direct sales and marketing strategies…

View Details
Posted 2026-05-24

Wireless Retail Sales Representative

AT&T Blue Link Wireless
Brevard, NC

Job Description Job Description Consultor de ventas minoristas – Distribuidor autorizado de AT&T Blue Link Wireless, LLC   CATEGORÍA: Tienda minorista de AT&T - Contratación inmediat…

View Details
Posted 2026-03-20

PRN Dentists - Supporting Military Health Readiness

DOCS Health
Asheville, NC

Job Description Job Description Description: DOCS Health is seeking talented General Dentists, Endodontists, and Oral Surgeons to bring essential dental care directly to our Military Service Mem…

View Details
Posted 2026-03-29

Travel Nurse RN - Medical-Surgical in Burlington, NC

TravelNurseSource
Burlington, NC

Registered Nurse (RN) | Medical-Surgical Location: Burlington, NC Agency: SkyBridge Healthcare Pay: Competitive weekly pay (inquire for details) Contract Duration: 13 Weeks Sta…

View Details
Posted 2026-05-24

Plant Accountant

Ardagh Group S.A.
Winston Salem, NC

Role Description: This is a strategic hire, providing career growth potential for the right individual. Data collection, analysis, and reporting. Physical inventories of raw and direct materials. …

View Details
Posted 2026-02-06