Medical Scheduling Supervisor

Accentuate Staffing is assisting a leading healthcare organization in the Raleigh area who is seeking an experienced Medical Scheduling Supervisor to oversee a high-volume centralized scheduling team. This position is offers the opportunity to step into a well-established operation with strong leadership support and growth potential. The Medical Scheduling Supervisor will lead a team of approximately 30 team members, including MRI schedulers and customer service representatives. This role is responsible for managing daily call center operations, driving performance through data, and ensuring a high standard of patient service across all scheduling functions.

Responsibilities:

• Supervise and support a team of 30+ scheduling and customer service staff
• Oversee centralized scheduling for imaging services including MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine, and PET
• Monitor call center metrics such as volume, response times, and abandonment rates; implement improvements based on data insights
• Coach and develop team leads and staff to build a high-performing, patient-focused culture
• Ensure compliance with HIPAA regulations and insurance requirements
• Partner with leadership on cross-functional initiatives, including medical records and imaging coordination
• Maintain operational efficiency while balancing patient care priorities

Requirements:

• 5+ years of healthcare experience
• Minimum 3 years of supervisory or management experience
• Prior experience in radiology scheduling, centralized scheduling, or a high-volume call center environment required
• Strong leadership, coaching, and team development skills
• Experience working with performance metrics and operational reporting
• Knowledge of imaging terminology (MRI, CT, Mammography, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Experience with EPIC or similar healthcare systems
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
• Proven ability to identify talent and build strong teams