KidStrong Assistant General Manager

Job Description

Job Description

Benefits:

• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

Job Title: KidStrong Assistant General Manager
LOCATION: Raleigh / Cary
Reports To: Area Developer & General Manager
Travel: 5-10%
Compensation: $40k HOURLY position

KidStrong AGM's are the leaders of the center it is the responsibility of the AGM's to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Managers is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes.

RESPONSIBILITIES:

COACHING

• Coach students by delivering and executing a world class program developed by the HQ Team that focuses on Brain, Physical, and Character development for ages groups ranging from 15 months - 11 years-old.Minimum of 12 hours a week and on an as needed basis.
• Create positive interactions with students and families before, during, and after class.
• Maintain dynamic, fun, motivational. and professional demeanor when leading class
• Achieve Coach Certification through the HQ Training and Certification team.
• Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.
• Must be able to ensure classes both start and end on schedule and follow the appropriate pace of curriculum.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 50 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Assisting parents of students, ages 3 and younger, with the direction and flow of a class.
• Lead weekly center staff programming meetings where staff receive training for the following weeks programming.
• Complete trainings through LearnUpon as required by the HQ Training and Certification team.
• Be able to fill in for sister centers per operational need for the territory.

LEADERSHIP

• Continuously assess and document performance of Coaches.
• Achieve General Managers Certification through HQ certification team
• Set and communicate Coach schedules using appropriate scheduling and communication platforms
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong).
• Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates.
• Monitor and ensure staffing levels are met while continually recruiting future talent.
• Ensure candidates complete all paperwork to be in compliance with company policy and law.
• Lead training practicals for new coaching candidates.
• Lead coaching candidates through the training process and required evaluations.
• Ensure coaching evaluations are up to date on a 30/60/90 model.
• Develop coaches through formal feedback sessions on a weekly basis.
• Manage and support ongoing professional development of staff through LearnUpon.
• Attend monthly HQ programming rollout calls to learn ensuing month's programming.
• Attend monthly HQ Nation Head Coaching call.
• Lead center level programming rollout and train staff on next month's programming.
• Attend weekly leadership meeting with Raleigh Territory ADs & leaders

CENTER OPERATIONS

• Basic understanding of the centers financials in order to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong!)
• Assist in the execution of community events as necessary.
• Drive membership sales through high-volume outbound phone calls on inbound leads 50 - 100 calls a day.
• Ensure seamless process for observations, trials, and enrollments to close sales opportunities.
• Proactively source partnerships and corporate sales opportunities
• Oversee center level initiatives i.e. center maintenance, trainings, brand consistency etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• Partner with center leaders on needs, KPIs, class ratings, and overall center performance, including weekly meetings with your centers operations specialist.
• Provide excellent customer service to families and handle their needs when in center.
• Create and implement quarterly community engagement plans to drive lead generation and support brand awareness
• Provide and maintain the highest level of customer service beyond the sale to protect brand integrity
• Manage center level employee issues and manage appropriate documentation
• Typical schedule includes 4 weekdays ( 11a to 8p ) and 1 weekend day ( 8:45a to 5:45p with specific hours being dependent on the needs of the center. Rotating weekend days to ensure all members are given attention.
• Learn and manage your centers KidStrong Camp - special classes held by centers when local schools are not operating (example: Winter Break, Summer Break, School Track Out and Holidays).
• Host 2 Parents nights out a month
• Be the sales champion for birthday parties on the weekend.
• Source, organize, and attend local grassroots marketing events to increase memberships and trials.
• Payroll, scheduling, time and attendance for center.

SKILLS/QUALIFICATIONS

• Passion for working with children is non-negotiable
• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Comfortable speaking to parents/guardians regarding variety of topics
• Prior experience as a pediatric OT/PT is a plus, but not required
• Previous experience in management is preferred but not required
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as GloFox, HubSpot, Podium Messenger, LearnUpon, CareerPlug, and indeed are preferred but not required.
• Prior experience speaking to and educating parents on KidStrong curriculum is preferred
• Intermediate knowledge of physiology, exercise technique, and body mechanics
• CPR certified ( can obtain within 90 days of employment )
• Self-starter who just gets the job done
• Enjoy the spotlight, excel in coaching, and mentoring

Supervisory Responsibilities
This position will supervise all Coaches. The AGM's will be a leader and mentor so communication and interpersonal skills are important.

Sphere of Interaction
The AGM will work closely with center team members and families. This position will also interact with Raleigh leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards

Natural Leader

• Creates culture
• Takes initiative

Leads by Example

• Sets tone through actions

Passionate

• Stays focused on the KidStrong Goals.
• Goal oriented and high performing.

Command Presence

• Upholds KidStrong Values; creates vision for others.

Teacher

• Communicate and ensure transfer of knowledge.

Professional

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration
• Accepts responsibility for own actions
• Follows through on commitments.

Performer

• Engaging, Fun, Likable
• High Energy, Clear & Easy to Understand

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively;Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable/Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives
• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is called.
• Embraces innovation and a quickly-changing landscape. Best Idea Wins!

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.