Front Desk 3Rd Shift-Night Auditor

Job Description

Job Description

We are looking for an experienced Night Audit/ Overnight Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Candidate must have availability to work weekdays, weekends, and holidays as business demands dictate.

Previous experience with Hilton-branded properties is preferred.

Currently, we are seeking to fill one full-time vacancy.

$19 per hour

• Complete the daily night audit of the hotel as needed for audit shifts
• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are ready to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with Hilton's OnQ is preferred
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Type: Full-time

Experience:

• Night Audit: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!