B2B Customer Retention Consultant (CHARLOTTE)

Join Spectrum Business and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.

How You’ll Make an Impact  

• Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targets
• Guide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricing
• Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their value
• Address customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finish
• Communicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standards
• Demonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customers
• Navigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport

Working Conditions  

• Work in a high-energy, team-oriented, in-office call center environment

What You’ll Bring to Spectrum  

Required Qualifications  

Education  

• High school diploma or equivalent

Experience  

• 1+ years of sales experience

Skills  

• Ability to read, write, speak and understand English
• Communicate clearly and professionally
• Availability for a flexible schedule and overtime when needed
• Working knowledge of telecommunications services such as Video, Internet, Voice and Mobile
• Proficient use of computer and multiple software applications at once
• Proven track record of sales success

Preferred Qualifications

Education

• Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)

Experience

• 2+ years of Call Center experience in the areas of customer service and or phone / sales
• CSG billing software experience preferred
• B2B sales experience
• Telecommunications or Mobile product sales

Skills

• 2+ years of call center experience