FIBER OPTIC SERVICE SPECIALIST

Description

Position at Sumitomo Electric Lightwave Corp.

Location: Raleigh, NC or Irvine, CA

PURPOSE OF POSITION

Provide comprehensive technical support for fiber optic fusion splicing products, including repair, maintenance, troubleshooting, quality control, per ISO9000, and continuous improvement programs for OEM customers in Mexico. Interface with internal teams and customers to deliver technical assistance through phone support and on-site visits, including operational training, equipment repairs, and process evaluations.

KEY RESPONSIBILITIES

Technical Support and Process Optimization (30%)

Apply technical expertise to evaluate, diagnose, and resolve complex issues in onsite electro-mechanical and computer-controlled fiber optic equipment.

Execute and document repairs according to quality control standards

Manage refurbishment operations for critical components

Customer and Cross-Functional Support (30%)

Provide bilingual (English/Spanish) technical assistance to customers via phone and direct consultation

Perform on-site product repair, technical assistance, and field evaluations

Support demonstrations and applications testing

Quality Assurance and Testing (20%)

Conduct inspection and performance testing of new and existing equipment

Evaluate and document product modifications and design improvements

Perform calibration of instruments to traceable standards

Support inventory management and quality audits

Technical Training (15%)

Develop and deliver bilingual basic maintenance training programs

Create comprehensive training materials as needed for both hands-on and theoretical instruction

Provide specialized training for OEM manufacturers

Documentation and Continuous Improvement (5%)

Create and maintain technical procedures and work instructions

Continuously develop skills in the latest repair techniques and customer service approaches.

Support quality initiatives and process improvements for OEM customers.

QUALIFICATIONS

Education and Experience

An Associate's degree in Process, Manufacturing, Electrical Technology, or a related technical field is preferred.

3+ years of experience in a manufacturing environment orhands-on repair, preferably with fiber optics or related technology

Experience with quality management systems (ISO 9000 preferred)

Required Skills

Fluent in English and Spanish - both written and verbal communication

Strong technical knowledge of electronics, fiber optics, and mechanical systems

Excellent troubleshooting and analytical skills

Experience with diagnostic equipment and repair techniques

Computer proficiency, including repair documentation systems

Inventory Management

Ability to work independently and manage competing priorities

Location

Based in Irvine CA or Raleigh NC

Frequent travel to Mexico

Citizen of the United States

Dual Citizenship of US and Mexico highly desired

WORK ENVIRONMENT

Extensive travel to customer factory sites in Mexico.

Electronics and fiber optic manufacturing/laboratory/workshop settings

After-hours support required

EQUIPMENT UTILIZED

Fusion splicers and fiber splicing accessories

Optical test equipment (OTDR, power meters, light sources)

Diagnostic tools (oscilloscopes, multimeters)

Computer systems and specialized software

Precision measurement tools and microscopes

This position offers an excellent opportunity for a process-oriented technical professional with strong bilingual skills to contribute to the advancement of fiber optic technology while developing expertise in a growing industry.