Practice Leader II
- Works with administrative and clinical staff to recruit, hire, and terminate personnel as needed to maintain efficient workflows, ensures adherence to policies, and schedules coverage for vacant positions.
- Reviews timekeeping (Kronos), conducts employee evaluations, utilizes iCompass, and conducts stay interviews to support staff development and retention.
- Trains new employees in all related registration and other administrative workflows.
- Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary, enhancing patient satisfaction and clinic reputation.
- Helps monitor team workflows as volume and staffing require, contributing to efficient clinic operations, and manages the ordering and maintenance of office and clinical supplies as needed.
- Implements performance improvement activities to enhance clinic efficiency and patient care quality, aligning with industry standards.
- Supervises established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
- Ensures adherence to No Surprise Act.
- Ensures accurate cash drawer and leads the preparation of daily deposits and close processes.
- Performs other duties as assigned.
- Required: High School Diploma or equivalent; Graduate of a certified medical practice training course MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification. Preferred: Associate Degree preferably in business, finance or healthcare related field. With degree, may complete PPMC within 90 days of hire.
- Required: Three years proven medical practice experience; Proficiency in EPIC Cadence/Prelude Customer service experience in a healthcare setting
- Required: If no degree, must have MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification at time of hire. With degree, may obtain PPMC within 90 days of hire.
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