Personal Injury Intake Specialist
- Serve as the first point of contact for new personal injury patients via phone, email, or in-person.
- Collect and verify all demographic, injury, and insurance/lien information.
- Explain the intake process, clinic services, and expectations to patients in a clear and compassionate manner.
- Ensure a welcoming and professional patient experience.
- Accurately enter patient data into the EMR and intake systems.
- Obtain and review relevant legal documentation including letters of protection (LOPs), attorney contact information, and accident reports.
- Coordinate with law offices and case managers to ensure proper documentation is in place before treatment.
- Coordinate patient appointments with clinical and administrative staff to ensure timely onboarding and follow-up.
- Maintain organized digital records and ensure compliance with HIPAA and privacy regulations.
- Medical, dental, vision, and voluntary life insurance
- Short-term and long-term disability coverage
- 401(k) plan with generous company match
- Employee Assistance Program (EAP) for mental health support
- No nights or weekends – enjoy a healthy work-life balance!
- A positive, team-driven workplace that values growth, learning, and collaboration
- You'll be part of a mission-driven team that truly changes lives
- We embrace innovation and ongoing education, so you’ll always be growing
- We cultivate a respectful, inclusive environment where your voice matters
- Our leadership is committed to your long-term success and satisfaction
- High school diploma or equivalent required; post-secondary education in health information management or a related field preferred
- Strong organizational, communication, and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in electronic health records (EHRs) and medical records management software
- Strong attention to detail and accuracy
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