IT Solutions Technician

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC sits on 825,000 square-feet of state-of-the-art equipment, and houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk's innovative oral products. At API, you'll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Provide operational support as part of a cross-functional IT infrastructure team. Customers are desktop users, automation colleagues, plus local & global support. Operate the facility with cable management, network infrastructure, system support & administration. Provide production operations support as required, including serving as part of an on-call rotation.

Relationships

Reports to Manager, IT Operations & Support.

Essential Functions

• Responsive end-user support
• Hands-on support for manufacturing & business network operations
• Support mobile operations devices (barcode scanners & PCs) & end users
• Support local QC laboratory IT systems
• Manage network backup operations
• Serve as bridge between desktop support & IT infrastructure
• Inventory control of patch cables, video cables, peripherals & other IT items
• Manage relationships with customers, corporate management, & external vendors/contractors
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Work independently when required
• Document & deploy standard practices around networks & cabling to ensure no single person points of failure
• Accomplish daily activities in project mode & later in operational mode
• Other accountabilities, as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)

Qualifications

• AS/AA in Computer Science, Information Technology or related field required
• Bachelor's Degree in Computer Science, Information Technology or related field preferred
• Minimum four (4) years of IT experience required
• Windows O/S required
• Cisco Access Points, Switches required
• Cisco Modular Stacking required
• IT Utilities including operational experience preferred
• IT Security including settings, patching, user support preferred
• IT infrastructure to be used for manufacturing systems a plus
• Six Sigma méthodologies a plus
• GxP Pharmaceutical Environment Experience preferred
• Cisco or equivalent certifications preferred
• Operational experience - actual usage of network equipment in an operating facility; network cable management experience required
• Excellent problem-solving skills preferred
• Excellent customer service skills preferred
• Strong project management skills preferred
• Excellent oral & written communication skills preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.