Customer Service Representative

Ventara Hi-Tech Fabrics is an international technical textile company that supplies fabrics for industrial applications such as automotive, medical, mechanical fastening and more. We have offices in South Korea, China, India, Vietnam, Egypt, and Malaysia, which provide support in Research and Development, Manufacturing and Quality control. We then distribute these products to our customer (B2B- of which 80% are Fortune 500 companies) in the United States. We pride ourselves on a professional and welcoming culture and are excited to welcome a new team member who values the same.


We are seeking a professional Customer Service & Sales Representative to join our team. The ideal candidate carries them self with confidence, warmth, and has a genuine talent for creating exceptional customer experiences.


Full Time Position in Office only no Remote.
Compensation: $42,500.00 + .5% commission for new sales.
Travel: Light Domestic Travel Required



About the Role: In this position, you will:

• Provide outstanding, personable customer service to new and existing clients.
• Support sales efforts through friendly outreach, follow-up, and relationship building.
• Meet with clients occasionally at restaurants to discuss business, while representing our company with excellent manners, polite communication, and proper dining etiquette.
• Represent our company with professionalism, and a professional appearance during light domestic travel (occasional 1–2-day trips)
• This person must be highly motivated and self-started in assisting with administrative tasks, scheduling, multitasking is a must, as well as detail orientated in a fast-moving environment and sales support.
• Present a polished, diplomatic, and professional appearance.
• You will be required to make sample cards with swatches, and send them to the customer using UPS, Fed-ex and DHL. This candidate must be able to compose business letters using positivity in a strategic, tactful and diplomatic manner.
• You will need basic Microsoft products, Excel, Word and Power Point. Experience with SAP programing is a plus, at present, we use Cie-trade.
• We will train the right candidate in the textile fabric production process.

Additional Requirements:

• High School Diploma

Benefits:

• Health Insurance (Dental and Vision)
• 401K
• Vacation and Sick Days