VP/Director of Product Management (Loan Origination)

VP/Director, Product Manager - Loan Origination

Position Overview

Our client is a large, consumer-focused financial services organization with a national footprint, serving millions of customers through a combination of digital and branch-based experiences. The organization operates in a highly regulated environment and is investing heavily in modernizing its core platforms to support long-term growth, scalability, and improved customer and team-member experiences.

This project represents our client's most critical platform transformation, a multi-year, board-visible reset of the loan origination ecosystem. The initiative replaces decades-old legacy systems with a modern, scalable platform that will fundamentally change how team members serve customers.

Our client is seeking a Vice President / Director of Product Management to lead the loan-origination transformation program. This leader will own end-to-end origination experiences with a strong front-end focus, while ensuring back-end readiness, sequencing, and delivery rigor. While overall strategy and direction are largely defined, this role is execution-critical, requiring disciplined delivery, governance, scope management, and calm leadership in a complex enterprise environment.

This position is a full-time direct hire with bonus eligibility. Candidates must be able to work a 3-day hybrid schedule in either Wilmington, DE, New York, NY, or Baltimore, MD to be considered. Candidates who do not have hands-on experience with Loan Origination products for Consumer Lending need not apply. Candidates from enterprise and/or highly matrixed organizations will be most suitable for this position. Candidates should be familiar with cloud-based architectures and modern software delivery practices and have knowledge of lending, credit, or loan-origination processes.

Key Responsibilities

• Lead the Loan Origination Product Modernization initiative , a multi-year, board-visible modernization of the bank's loan origination platform (moving from 1980s-era legacy systems to a modern platform).
• Own end-to-end loan origination experiences with a front-end focus while ensuring back-end sequencing/readiness (can't deliver front-end without enabling back-end work).
• Translate strategy into execution : strategy is largely defined (estimated ~60-80% clarity on "what" and sequencing already), so the near-term emphasis is on delivery, governance, and execution rigor.
• Partner tightly with engineering, design, analytics, and operations to drive build/launch decisions and remove blockers across organizations (tech, credit strategy & analytics, operations, design).
• Manage scope and decision-making by applying clear frameworks to resolve competing stakeholder needs quickly and keep delivery on track.
• Guide rollout/change management as the new platform scales from pilots to broad deployment across ~1,400 branches and ~7,000 team members, impacting ~2.5M customers.
• Shield the team from "outside noise" (executives, field/branch feedback, competing priorities), communicating calmly and logically while advocating for the team.
• Lead a high-performing team (expected to be a culture add and earn trust quickly). Team structure expected to remain as-is with 4 direct reports + 2 contractors rolling up into this person.

Qualifications

• Senior product leader (VP/Director level) with ~10+ years in product management and demonstrated people/leadership capability.
• Deep execution orientation : proven ability to run complex delivery programs, create governance, manage scope, and bring strategy to life (avoid candidates who are primarily "strategy-only").
• Consumer lending domain expertise (or closely related lending/origination experience) is critical.
• Large enterprise operating maturity : knows how to navigate complexity, stakeholders, and dependencies in a big organization; able to influence across functions daily.
• Technical depth + sequencing mindset : comfortable diving into details with developers and understanding the back-end dependencies required to enable front-end journeys.
• Change leadership and communication : able to manage operational disruption during platform transition; stays calm under pressure and uses logical/decision frameworks to align stakeholders.
• Relationship builder : invests time to earn trust with a close-knit, high-expectations team; open to feedback and adaptable.
• Target backgrounds : financial services institutions undergoing modernization/digital transformation (e.g., large banks); fintech is possible but may be less likely to have large-enterprise and transformation experience.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

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Sammy Realon - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 03/20/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

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