VP Manager, IT Service Management Platform

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Proven ability to develop and execute multi-year platform roadmaps aligned to enterprise objectives, with deep expertise in IT Service Management architecture, environment management, disaster recovery, and platform standardization best practices
• Demonstrated track record of driving major platform upgrades, migrations, and large-scale transformations, with the ability to lead cross-functional teams of 25+ across multiple disciplines from business analysis and quality assurance to development and architecture
• Strong portfolio management skills with experience overseeing concurrent portfolios of 10+ projects from intake through delivery, balancing business as usual operations with project execution
• Experience governing complex integration ecosystems across identity, monitoring, governance, risk and compliance, and middleware platforms, along with strong vendor management skills in licensing, escalation, and strategic partnerships
• Solid foundation in Configuration Management Database governance, data quality frameworks, federated ownership models, SOX compliance, audit readiness, and role-based security
• Exceptional communication and stakeholder management skills, with the ability to influence executive sponsors, enterprise architects, and cross-functional leadership, and translate technical strategy into measurable business value
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

Education/Certifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required; advanced degree preferred
• IT Service Management certifications such as ITIL preferred; additional certifications in project management or enterprise architecture are a plus

Responsibilities

The ITSM Platform Owner leads enterprise platform strategy, governance, and cross-functional delivery to drive operational excellence and scalable IT service management capabilities across the organization.

• Define and execute a multi-year IT Service Management platform roadmap, ensuring alignment to enterprise business objectives and stakeholder priorities
• Establish and maintain governance frameworks including architecture review boards, release management councils, and platform standardization policies to ensure consistent and controlled platform evolution
• Lead major platform upgrades, migrations, and greenfield transformation initiatives, overseeing environment management, disaster recovery planning, and security hardening programs
• Manage and develop a large, cross-functional team of 25+ professionals spanning business analysis, quality assurance, development, platform administration, and architecture, while balancing business as usual operations with project delivery
• Oversee a concurrent portfolio of 10+ projects from intake through delivery, partnering with Program Management Office and delivery leads on prioritization, sizing, and milestone tracking
• Govern complex integration ecosystems across identity, monitoring, governance, risk and compliance, and middleware platforms, while managing vendor relationships including licensing negotiations and support escalations
• Maintain Configuration Management Database governance standards, data quality frameworks, and federated data ownership models, ensuring compliance with SOX requirements, audit readiness, and access control governance
• Drive organizational change management for enterprise platform initiatives, communicating technical strategy and platform value to executive sponsors, enterprise architects, and cross-functional leadership

About the Team

Our Enterprise Data Management team, part of the Technology Services Group, is responsible for governing and advancing the enterprise data and platform capabilities that underpin Moody's core operations. The team partners closely with senior leaders, technology architects, and cross-functional stakeholders to drive data quality, platform reliability, and operational innovation — including the integration of AI-driven capabilities that shape how data and technology are managed and delivered across the enterprise. By joining our team, you will contribute to high-impact work that strengthens the foundation of IT service management and enterprise data governance at a global scale, in an environment where rigorous standards and forward-looking strategy go hand in hand.

For US-based roles only: the anticipated hiring base salary range for this position is $168,700.00 - $244,600.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected] . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.