Senior IT Business Relationship Partner
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Job Description What you'll do
- Partner with site/business leadership as the trusted IT liaison-run governance cadences, set expectations, and drive engagement plans.
- Translate strategy into IT demand and multi-quarter roadmaps; align to portfolio and capacity; build business cases, sequence work, and track benefits realization.
- Elicit and document requirements; define solution options and trade-offs; align to enterprise architecture, cybersecurity, data integrity, and compliance.
- Coordinate cross-functional delivery (FTE/contractors); manage RAID items; provide executive updates on status, risks, decisions, and mitigations.
- Act as escalation point for service restoration; analyze incident/problem trends (MTTR, backlog); drive continual service improvement using ITIL practices.
- Build KPI/OKR dashboards; synthesize data into recommendations that quantify cost, risk, and outcome impacts.
- Apply governance (ITIL, PMO, change control) and regulated environment expectations (cGMP, CSV/CSA, data integrity, SOX-relevant controls); support audits/CAPAs.
- Liaise with Cybersecurity, Infrastructure, Enterprise Apps, QA/ITQ, PMO, Procurement/Finance, and vendors to align deliverables to standards, SLAs, and site needs.
- Identify friction points; propose policy/standard updates; contribute to BRM playbooks, intake models, and engagement templates.
- Bachelor's degree in Information Systems, Computer Science, Engineering, or Business Administration; or an equivalent combination of education and experience.
- 8+ years of related experience with a Bachelor's; or 6+ years with a Master's; or PhD with 3+ years; or equivalent experience.
- Within the above, 5+ years in Business Relationship Management/Partner roles, Senior IT Engineer, Product/Program Management, or similar in complex, matrixed enterprises.
- Experience supporting biopharma/biotech manufacturing or comparable regulated industries strongly preferred (exposure to DSM/DPM operations beneficial).
- Master's degree in Information Systems, Engineering, or Business.
- Certifications: ITIL Foundation v3/v4, BRM Institute (CBRM), PMP/PRINCE2, Agile/Scrum (PSM/CSM), Lean/Six Sigma.
- Experience with portfolio/demand management, PMO processes, value realization, and executive-level reporting.
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