Sr Group Operations Manager - Americas Travel Manager

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This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team, part of the Chief People Organization, responsible for developing and executing the strategy across key travel categories—including airlines and hotels—to deliver a best‑in‑class travel program for employees worldwide. This leader will manage strategic supplier relationships, drive contract negotiations, oversee program performance, and partner closely with internal stakeholders to enhance traveler experience, ensure policy compliance, and deliver measurable cost efficiencies. The role requires strong analytical capability, executive‑level communication, and the ability to thrive in a fast‑paced, matrixed environment while driving strategic initiatives end‑to‑end.

Responsibilities:

• Lead development and execution of strategies across airline and hotel programs

• Manage key supplier relationships, ensuring service quality and compliance with corporate standards

• Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams

• Partner with travel operations peers to drive continuous improvement, service

• Collaborate with business stakeholders, travel operations, senior executives, and cross functional teams to meet evolving business needs

• Address and resolve stakeholder escalations using strategic problem solving and creative solutions

• Support global and regional travel policy governance, compliance monitoring, and reporting

• Provide regular performance updates, analytics, and insights to senior leadership.

• Benchmark, analyze, and report on travel spend, compliance, and supplier performance

• Leverage travel management systems, reporting tools, and data visualization to drive insights and decision making

• Support implementation of new travel technologies, tools, and product launches

Required Qualifications:

• 3-5 years of experience working with or in the travel industry, preferably with expertise in managing hotels and airlines

• Demonstrated success in supplier relationship management, contract negotiation, and strategic sourcing

• Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders

• Excellent communication, interpersonal, and executive presentation skills

• Experience managing cross functional teams and leading complex projects in a matrixed global organization.

• High attention to detail with the ability to manage multiple priorities under tight deadlines

• Proficiency with travel management systems, reporting/analytics tools, and Microsoft Office applications

Desired Qualifications:

• Bachelors degree or equivalent work experience

• Deep knowledge of travel industry trends, global market dynamics, and emerging travel technologies

• Experience working for or directly with airlines, hotel chains, or travel suppliers

• Strong project management background with proven ability to drive change initiatives

• Ability to work effectively in unique situations and consistently improve end to end travel processes

Skills:

• Customer Service Management

• Regulatory Compliance

• Risk Management

• Stakeholder Management

• Talent Development

• Business Operations Management

• Change Management

• Customer and Client Focus

• Decision Making

• Relationship Building

• Business Process Analysis

• Strategic Thinking

• Strategy Planning and Development

Shift:

1st shift (United States of America)

Hours Per Week:

40