Claim Handling Engineer

Location: Clinton (Escalator Plant), NC, United States
Job ID: 86762

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Claim Handling Engineer

Your main responsibilities

Your main responsibilities
– Directs and supports hourly quality technicians team members in daily QA processes; coordinates activities with the immediate manager to ensure alignment.
– Requisitions necessary materials, supplies, equipment, parts, and services to support production and function needs.
– Maintains and monitors key operational data and performance metrics.
– Demonstrates equipment operation and standard work procedures to new employees or assigns peer trainers for onboarding support.
– Monitors work areas for safety compliance and promptly addresses any infractions or hazards.
– Maintains accurate records related to training, staffing, and continuous improvement initiatives.
– Collaborates with the Quality Manager to implement and refine lean practices and continuous improvement strategies that enhance QA efficiency and productivity.
– Leads all continuous improvement (CI) projects within the Quality function and actively participates in CI initiatives impacting the broader Clinton team.
– Facilitates employee training and development to support operational excellence and career growth.
– Provides performance feedback and disciplinary recommendations in partnership with Human Resources and management.
– Maintains accurate time and attendance records for assigned team members.
– Willing to work alternate shifts as needed to support business demands.
– Performs other duties as assigned by the Manager to support departmental and organizational goals.
– Develops and implements Quality system standards and procedures, and process improvements to reduce the non-quality costs of indirect inspection.
– Determines the disposition of defective work-in-process manufactured parts and products, and returned goods, and collaborates with Manufacturing and engineering to establish required corrective action.
– Analyzes various reports, specifications, and prints to identify existing and potential quality problems.
– Conducts product experiments and statistical studies to determine root causes of quality problems.
– Investigates and recommends design and process revisions to reduce quality costs associated with manufacturing scrap, rework, and field warranty.

– Collaborates with Manufacturing and Engineering to implement Manufacturing process improvements and implementation of statistical control techniques.
– Collaborates with Manufacturing and Engineering on manufacturing processes, to establish Quality standards and allowable deviations from specifications, and to determine appropriate inspection requirements.
– Conduct detailed investigations and assessments of technical claims concerning elevator and escalator systems, pinpointing root causes of quality and safety issues. Recommend and implement corrective actions to ensure all claims adhere to industry standards and company policies, enhancing system reliability and safety.
– Participate in regulatory, third-party, and customer audits
– Collaborate with cross-functional teams, including engineers, fitters, and quality assurance specialists, to optimize product quality control processes. Lead efforts in existing installations and modernization projects to mitigate risks and improve system performance.
– Document comprehensive investigative findings and corrective measures, ensuring records are thorough and precise for future reference. Communicate these findings effectively to relevant stakeholders to ensure clear understanding and alignment on technical issues.
– Maintain regular and professional communication with internal and external stakeholders such as engineers, managers, and regulators, facilitating prompt resolution of claims. Foster collaborative working relationships while upholding company values.
– Guide and mentor other team members by sharing expertise and experiences, enhancing their capability to handle complex technical claims and effectively contribute to process improvement initiatives.

What you bring

What you bring

• BS in Engineering, Manufacturing Systems, or related field and a minimum of 5 years of experience in the Engineering and / or QA field in a manufacturing environment.
• Must be willing to work alternate shifts as needed.
• Must be knowledgeable and experienced in QA fundamentals and best practices, manufacturing processes, project management, and a robust practical knowledge of lean six sigma and continuous improvement principles.
• A minimum of 3 years of proven successful supervision and leadership experience is required.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.