Quality Inn Matthews Hotel Front Desk Agent

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Job Title: Part-Time Front Desk Agent (Opportunity to Become Full-Time) Location: Quality Inn & Suites, 12047 Guion Ln, Matthews, NC 28105 Contact: [email protected] | (704) 821-9800

Join Our Team! At Quality Inn & Suites, Matthews, we're committed to delivering excellent guest service with professionalism, friendliness, and responsiveness. We are currently seeking a motivated and dependable individual to join our Front Desk team on a part-time basis, with the potential to grow into a full-time position.

Key Responsibilities:

• Greet guests warmly and assist with check-in/check-out processes in accordance with brand standards.
• Manage guest reservations, cancellations, and modifications efficiently.
• Maintain accurate records and handle payment transactions (cash, credit, and direct billing).
• Provide information about hotel amenities, local attractions, and Choice Privileges loyalty program.
• Respond to guest concerns promptly and professionally to ensure satisfaction.
• Answer and direct phone calls using the hotel's switchboard system.
• Ensure lobby and front desk areas remain clean, organized, and stocked.
• Follow all security, privacy, and safety procedures.

Qualifications:

• High school diploma or equivalent required.
• Prior hospitality or customer service experience preferred but not required.
• Must be available for flexible shifts, including weekends and holidays.
• Strong interpersonal and communication skills.
• Proficiency with computers and the ability to learn hotel systems (choiceADVANTAGE PMS is a plus).
• Must maintain a neat, professional appearance (uniform and nametag required per brand standards).
• Ability to stand for extended periods and occasionally lift items up to 25 lbs.

What We Offer:

• Competitive hourly pay
• On-the-job training
• Opportunity to transition to full-time employment
• Employee hotel discounts (Choice Hotels network)
• Supportive team environment

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work Location: In person